Role: Lead ServiceNow Developer

Experience: 8 Years

Location: Houston, TX

Visa: H1b, EADs

Key Responsibilities:

• Help to envision, design, and implement new features utilizing the ServiceNow low-code platform for the projects based on the prioritized product backlog
• Bring innovative, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources including internal as well as external resources
• Build service requests from the requirements including requests, request items, and tasks using workflows - manage data flows from the customer to the support teams providing the service
• Demonstrated experience in ServiceNow development, configuration, and administration, including experience leading teams in ServiceNow deployments.
• Unit test all developed features, including edge cases. Also, be comfortable conducting peer review of other developer s code as needed
• Attend and actively participate in all Agile-related meetings. Work within the Agile framework including participating in User Story grooming sessions, Sprint Planning meetings, and retrospectives
• Delivery presentations as required to the client during Sprint demos as well coordinating meetings with intersecting teams as required.
• Participate in implementation architectures for digital solutions, frameworks, and accelerators
• Participate in knowledge-sharing sessions within the company to socialize best practices and draft white papers as applicable
• Help with building proof of concept, and creating technical solutions for internal applications as needed.
• ServiceNow implementation experience in ITIL/ITSM modules (Incident, Problem, Change, CMDB & Asset).

Required Qualifications, Work Experience, and Knowledge, Skills & Abilities:

• Bachelor's degree in Computer Science, Information Systems, or an equivalent technical field.
• At least 7 years of professional experience with the ServiceNow eco-system performing project implementations that exploit the full capabilities (discover, design, implement, and optimize) of the ServiceNow platform while delivering in an Agile framework.
• A solid understanding of IT delivery methodology and leading teams in the implementation of the solution according to the design/architecture.
• Experience with ServiceNow components such as CSM, Service Catalog, App Engine, Change /Incident/Problem Management, Asset Management, CMDB, Knowledge, Event Management, etc.
• Experience with creating reports and dashboards within ServiceNow.
• ServiceNow Certified Application Developer or ServiceNow Certified CSM Implementation Specialist.
• Fairly good understanding of data concepts (SQL, Databases) and business workflows
• Strong verbal and writing skills, including the demonstrated ability to effectively communicate at all levels with technical as well as business resources

Highly Desired Qualifications, Work Experience, and Knowledge, Skills & Abilities:

• The unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow
• Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision
• Experience in handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and Agile project management.
• Strong troubleshooting and problem-solving skills, along with strong organizational and time management skills.
• Good communication and interpersonal skills in a remote environment
• Experience working with software development team members.
• Other open sources of technology experience preferred