Job Responsibilities

• Partner with business stakeholders to understand requirements and provide best practice advice on ServiceNow solutions
• Ability to communicate and build relationships with all levels of an organization including both technical and non-technical audiences
• Build new and support existing catalog items and workflows
• Drive automation of common activities, and integrate with common platforms via IntegrationHub or with APIs
• Create and configure Business Rules, UI Policies, UI Actions, and Client Scripts
• Demo builds to customers
• Develop, validate and execute comprehensive test plans.
• Contribute to the continual improvement of delivery services processes
• Maintain the health of the CMDB
• Configure ServiceNow Discovery and Service Mapping
• Configure MID servers
• Maintain Discovery schedules, configure probes, and troubleshoot Discovery issues
• Perform weekly releases
• Assist in analyzing and resolving operational issues
• Create or manage ServiceNow reports and dashboards
• Participate in planning for and executing on continuous improvement opportunities
• Perform platform family upgrades, resolve skipped records, and complete functional testing
• Stay current with ServiceNow functionality and offerings

Job Requirements

• Strong ownership, accountability, and attention to detail in all work efforts
• 5 years of broad ServiceNow experience including:
  • ITSM
  • Service Portal
  • Discovery
  • CMDB
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Knowledge of ITIL
• Strong interpersonal skills, and positive customer centric attitude
• Background in application development using technologies like HTML, CSS, JSON, XML, JavaScript