About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

As the first-person callers and guests talk to and/or see how you interact with them creates a lasting impression. Make a positive professional impression on callers and guests. Assist callers by routing them to the right person or team and make them feel important and valued. Greet guests with enthusiasm and professionalism, contact the individual they are here to meet and facilitate a warm transfer. Screen calls for Senior Leadership and Executive team before transferring calls. Sort and distribute daily mail. Ensure common areas are cleaned and organized.

Essential Duties and Responsibilities

• Responsible for answering incoming phone calls, transfer as requested or ask probing questions to determine where to route caller
• Welcome guests by greeting them and answer or refer inquiries, or situate guests in the conference room or other designated area and offer them coffee or water to make them comfortable while they wait .
• Sort and distribute daily mail, ensure outgoing mail is dropped off on time
• Ensure office is clean and fully stocked with essentials and ordering more when needed
• Assisting other departments as needed

Knowledge, Skills, and Abilities

• Ability to listen, ask probing questions and route individuals to appropriate party
• Have empathy, energy, enthusiasm and be organized
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Honesty / Integrity - Ability to be credible in the workplace.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Responsible - Ability to be held accountable or answerable for one's conduct.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.

Education & Experience

• 1 year in administrative or reception position
• Experience answering phones and dealing with upset individuals
• Ability to be empathetic .