Our Customer Representative team is what makes our company so special. Our Customer Representative has a talent for understanding the complexities of today's technologies. Their ability to see around corners gives us a competitive edge. There’s no such thing as the status quo employee at our company. We continually encourage one another to raise the bar and support the teams originality and diversity. We embrace and inspire new ideas. Our Customer Representative understands how to connect with consumers and drive brand interest. We supply the energy that forms the foundation for building a sustainable customer base.

Customer Representative Responsibilities:

• Interacting directly with customers to provide information in response to inquiries, concerns, and questions about their product offers.
• Assisting members in enrollment and provider services.
• Following-up on customer inquiries and complaints that have not been resolved.
• Communicating effectively to members to ensure members understand expectations of their concerns.
• Performing research on billing inquiries and claims to provide service.
• Acting as a liaison between the member and various departments to address concerns.
• Additional duties as assigned.

Customer Representative Requirements:

• Maintains a high energy attitude
• Interested in learning work ethics and motivational skills
• Strives for growth in a team dynamic
• Open to management training

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