39 IT Program Manager Jobs in Torrance, CA
VectorUSA is Hiring an IT Program Manager Near Torrance, CA
CCPA disclosure notice below
Overview
This position will be the primary VectorUSA representative responsible for the success and satisfaction of Client Managed Services Programs. The Managed Services Program Manager will lead appointed VectorUSA program management team members (direct or indirect reports) in developing and implementing processes and procedures with the intention of improving the Managed Services departments performance. The Program Manager – Managed Services will be responsible for adherence and compliance with established VectorUSA reporting and Program Management processes to ensure consistent and successful on-boarding and maintenance of MSP Clients and Accounts.
The scope of responsibility of this role could include one or multiple clients and is applicable for the life cycle of an MSP customer, beginning with on-boarding and implementation, through customer retention and satisfaction. The Managed Services Program Manager will serve as the single point of contact for VectorUSA Managed services team as it applies to assigned programs.
Major Areas of Responsibilities
The Managed Services Program manager will function to meet all role and responsibilities defined for a VectorUSA Program Manager and in addition will be responsible for developing processes and procedures that serve to continuously improve VectorUSA's Managed Services Program performance, ensuring adherence and compliance with established reporting and processes.
Typical duties include, but are not limited to:
Governance
- Ensures Vector Management is in sync with client by providing timely and accurate information
regarding contract requirements and changes or other items that may impact Revenues or
Services. - Fulfill the Business Relationship Management role (BRM) – Maintain relationship, Identify Service
requirements, Customer Satisfaction evaluation, handle and monitor customer complaints.
Document and report on these activities. - Fulfill the Service Delivery Manager Role for the specified customer or customers – Knowledge
management, CSI efforts, SLA monitoring and management as defined by SLM.
Contract & Opportunity Management
- Assists Sales team with renewals, responses to RFI, RFP and unsolicited bids to clients.
- Responsible for supporting sales activities.
- Change Management
- Escalation Management
- Serves as escalation for client related issues.
- Works with Customer Technical Contact to coordinate and manage escalation/issue resolution
efforts. - Ensures Managed Services leaders are informed of critical escalation issues.
Financial Management
- P&L Order to revenue management
- Cost management support with Vector Management
- Provides input into demand forecasting support for planning purposes.
- Ensures adherence to contract, proper billing, and revenue assurance.
Continual Service Improvement
- Works closely with Managed Services Director and others to identify Continual Service
Improvement opportunities.
Service Level Management
- Provides real-time oversight of client service level attainment.
- Responsible for analyzing reports for the purpose of measuring performance.
- Reports on and ensures performance and accuracy of SLAs and key performance metrics.
Account Administration
- Performs duties that are clerical in nature (e.g. meeting coordination, T&M support)
Required Qualifications
- 5 - 7 years industry experience in support of MSP
Ability to produce and maintain documentation using a variety of tools (i.e. Microsoft Word,
Microsoft Visio, Microsoft Excel, Microsoft SharePoint, etc.)
- Ability to travel up to 10%, if needed.
Preferred Qualifications
- PGMP Certification preferred.
- Certification and/or experience working in an ITIL or IT Service Management environment
preferred. - General technical acumen regarding server and networking
Compensation Range Starting at: $100,000.
VectorUSA is a proud Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
PRIVACY NOTICE TO CALIFORNIA JOB APPLICANTS
VectorUSA and/or any affiliated entities (collectively, the "Company" or "we") provide this California Privacy Notice ("Notice") to describe our privacy practices with respect to our collection of Personal Information as required under the California ConsumerPrivacy Act ("CCPA"). This Notice applies only to job applicants and candidates for employment who are residents of the State of California and from whom we collect "Personal Information" as defined in the CCPA.
- Information We Collect from or About Job Applicants
We may collect Personal Information from you in a variety of different situations and using a variety of different methods, including, but not limited to, on our website, your mobile device, through email, in physical locations, through written applications, through the mail, and/or over the telephone. Generally, we may collect, receive, maintain, and use the following categories of Personal Information, depending on the particular purpose and to the extent permitted under applicable law:
CATEGORY: Personal Identifiers
EXAMPLES: Name, alias.
Retention Period: If hired, then name will be retained permanently, and the rest will be retained for duration of employment plus 10 years.
If not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.
CATEGORY: Contact Information
EXAMPLES: Home, postal or mailing address, email address, home phone number, cell phone number.
Retention Period: If hired, this data will be retained permanently.
If not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.
CATEGORY: Pre-Hire Information
EXAMPLES: Information provided in your job application or resume, information gathered as part of background screening and reference checks, pre-hire drug test results, information recorded in job interview notes by persons conducting job interviews for the Company, information contained in candidate evaluation records and assessments, information in work product samples you provided, and voluntary disclosures by you.
Retention Period: If hired, this data will be retained for duration of employment plus 10 years.
If not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.
CATEGORY: Employment History
EXAMPLES: Information regarding prior job experience, positions held, and when permitted by applicable law your salary history or expectations
Retention Period: If hired, this data will be retained for duration of employment plus 10 years.
If not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.
CATEGORY: Education Information
EXAMPLES: Information contained in your resume regarding educational history and information in transcripts or records of degrees and vocational certifications obtained.
Retention Period: If hired, this data will be retained for duration of employment plus 10 years.
If not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.
CATEGORY: EEO Information
EXAMPLES: Gender, racial or ethnic origin, disability, and veteran status information you voluntarily provide to us so that we can comply with Equal Employment Opportunity and/or affirmative action reporting obligations as a federal government contractor.
Retention Period: If hired, this data will be retained for duration of employment plus 6 years.
If not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.
CATEGORY: Inferences
EXAMPLES: Based on analysis of the personal information collected, we may develop inferences regarding job applicants' predispositions, behavior, attitudes, intelligence, abilities, and aptitudes for purposes of recruiting and hiring assessments and decisions.
Retention Period: If hired, this data will be retained for duration of employment plus 6 years.
If not hired, it will be retained for 4 years from when position is filled or the date we receive your information, whichever is longer.
Of the above categories of Personal Information, the following are categories of Sensitive Personal Information the Company may collect:
- EEO Information (racial or ethnic origin)
Personal information does not include:
- Publicly available information from government records.
- Information that a business has a reasonable basis to believe is lawfully made available to the general public by the job applicant or from widely distributed media.
- Information made available by a person to whom the job applicant has disclosed the information if the job applicant has not restricted the information to a specific audience.
- De-identified or aggregated information.
2. How We Use Personal Information and Sensitive Personal Information
The Personal Information and Sensitive Personal Information we collect, and our use of Personal Information and Sensitive Personal Information, may vary depending on the circumstances. This Notice is intended to provide an overall description of our collection and use of Personal Information and Sensitive Personal Information. Generally, we may use or disclose Personal Information and Sensitive Personal Information we collect from you or about you for one or more of the following purposes:
- To fulfill or meet the purpose for which you provided the information. For example, if you share your name and contact information to apply for a job with the Company, we will use that Personal Information in connection with your candidacy for employment.
- To comply with local, state, and federal law and regulations requiring employers to maintain certain records (such as immigration compliance records, accident or safety records, and tax records).
- To evaluate, make, and communicate decisions regarding your job application and candidacy for employment.
- To obtain and verify background checks, references, and employment history.
- To communicate with you regarding your candidacy for employment.
- To comply with Office of Federal Contractor Compliance Program (OFCCP) requirements as a government contractor.
- To engage in corporate transactions requiring review or disclosure of job applicant records subject to non-disclosure agreements, such as for evaluating potential mergers and acquisitions of the Company.
- To evaluate, assess, and manage the Company's business relationship with vendors, service providers, and contractors that provide services to the Company related to recruiting or processing of data from or about job applicants.
- To protect against malicious or illegal activity and prosecute those responsible.
- To prevent identity theft.
- To verify and respond to consumer requests from job applicants under applicable consumer privacy laws.
3. Retention of Personal Information
We will retain each category of personal information in accordance with our established data retention schedule as indicated above. In deciding how long to retain each category of personal information that we collect, we consider many criteria, including, but not limited to: the business purposes for which the Personal Information was collected; relevant federal, state and local recordkeeping laws; applicable statutes of limitations for claims to which the information may be relevant; and legal preservation of evidence obligations.
We apply our data retention procedures on an annual basis to determine if the business purposes for collecting the personal information, and legal reasons for retaining the personal information, have both expired. If so, we will purge the information in a secure manner.
4. Sale/Sharing of Information to Third Parties
The Company does not and will not sell your Personal Information or Sensitive Personal Information for any monetary or other valuable consideration. The Company does not and will not share your Personal Information or Sensitive Personal Information for cross-context behavioral advertising.
5. Access to Privacy Policy
For more information, please review the Company's Privacy Policy at https://www.vectorusa.com/terms-of-service-privacy-policy
By reading the PRIVACY NOTICE TO CALIFORNIA JOB APPLICANTS, I acknowledge and confirm that I have received and read and understand this disclosure. "and I hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified above."
Job Summary
Full Time
IT Outsourcing & Consulting
$144k-183k (estimate)
02/26/2024
05/23/2024
RANCHO CUCAMONGA, CA
200 - 500
1988
$50M - $200M
IT Outsourcing & Consulting
Related Companies
The job skills required for IT Program Manager include Planning, Networking, Coordination, Program Management, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Program Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Program Manager. Select any job title you are interested in and start to search job requirements.
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Quotes from people on IT Program Manager job description and responsibilities
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Project management deals with outputs such as products and deliverables, and program management deals with outcomes such as the final result produced after the application of such outputs.
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Career tips from people on IT Program Manager jobs
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The IT Program Manager must establish such direction both within and outside the organization through a variety of means.
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IT Program Manager should leverage tools for project management.
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