About Us

Vector is a growing international aviation software and services company with a positive team culture and an emphasis on visionary leadership. Our hard-working, innovative team delivers aircraft tracking, revenue generation, environmental impact, and other mission-critical solutions to our clients across the United States and abroad. Over the past two years, we have seen record growth expansion of our business and growth opportunities across our entire team.

About The Position

Join our dynamic Systems Department, where we are currently seeking a highly motivated and meticulous Systems Support Analyst. Based near Herndon, Virginia, the Systems Support Analyst will play a crucial role in the department, focusing on the management of data solutions and hands-on implementation, maintenance, and troubleshooting of hardware systems. This position demands a combination of technical abilities ranging from physical hardware setup, data analysis, and software troubleshooting. The ideal candidate is adept at working in varied environments, ensuring the reliable operation of our systems through diligent maintenance and effective problem-solving. If you’re tech-savvy, organized, and have a flair for hands-on technical work, we want to meet you!

Key Responsibilities

• Conduct routine maintenance checks and troubleshooting for deployed systems, using remote diagnostic tools and software to swiftly address and resolve issues.
• Contribute to the setup and integration efforts for new clients, including physical equipment configuration/installation, and software/data configuration.
• Setup and redefine data analysis settings for flight tracking data and investigate specific data issues to properly identify aircraft operations at airports, providing guidance to internal team members based on findings.
• Travel to airport client sites for the installation, configuration, and ongoing maintenance of remote sensor equipment.
• Assist in developing and maintaining technical documentation, such as installation guides, maintenance procedures, and troubleshooting protocols.
• Work collaboratively on projects within the team and across the organization, providing technical insights and enhancingdepartmental processes and service quality.

Qualifications

• Associate degree in Electronics, Computer Science, Information Technology, or a related field, or relevant technical certifications (e.g., CompTIA A , Network ).
• 1-3 years of experience in a technical support or help desk role, with proven expertise in hardware installation, maintenance, and troubleshooting.
• Knowledge of networking concepts and experience with various operating systems, primarily Windows and Linux.
• Strong analytical and problem-solving skills, with the ability to quickly diagnose and resolve technical issues.
• Excellent communication skills, with a knack for clearly conveying technical information to diverse audiences and collaborating effectively with team members.
• Willingness to travel for field assignments, including installations, maintenance, or troubleshooting tasks at client airport sites within the United States up to 15% of the time.
• Experience using both power and hand tools.

Physical Requirements

• Ability to safely handle, carry, and lift equipment weighing up to 70 lbs.
• Comfortable working in various settings including outdoor airfields, indoor technical workshops, and at a desk.

Additional Requirements:

• Valid driver's license with a clean driving record.
• Must be authorized to work in the US (no visa sponsorship available)
• Flexibility to work varied hours, including occasional weekends, to meet operational needs and project timelines.
• Available to work in our Herndon, VA office a minimum of 3 days a week week. Option to work remotely up to 2 days a week.

Vector Benefits:

We strive to be a terrific place to work, emphasizing teamwork, initiative, and results. The doors of Senior Leadership are always open. We recognize talent and promote from within. We are proud to offer:

• Competitive salary based on experience and qualifications
• Comprehensive health insurance package
• Retirement savings plan with employer matching contributions
• Paid time off
• Parental leave
• Tuition Reimbursement

Additional Details:

To be considered for the position, please be sure to submit your resume and complete the application question.

Vector Airport Systems is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regards to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Compensation package:

• Yearly pay

Experience level:

• 1 year

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Please tell us what sparked your interest in the Systems Support Analyst position and describe any past experiences or skills that would make you a great fit for this role.

Education:

• Associate (Preferred)

Experience:

• technical support or help desk: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Herndon, VA 20170 (Required)

Ability to Relocate:

• Herndon, VA 20170: Relocate before starting work (Required)

Work Location: In person