Systems Analyst-
•Knowledge of Administration Windows Servers (2016, 2019)
•Knowledge of SQL databases - setup, troubleshoot and maintain.
•Knowledge of Networking and Security (access controls, protocols, routing)
•Specific Printing Knowledge - starting but not limited to
•Configures and ensures proper functioning of Ricoh MFDs (Multi-Functional Devices) and Epson wide-format plotters.
•Ensure print queues are functioning after maintenance, patching, updates
•Able to manage print queues (updating IPs, creating new ports, testing)
•Analyze and resolve technical issues related to computer systems, hardware, and computer peripherals
•Upgrade and replace software systems, firmware, and drivers
•Experienced and capable of managing print queues; clearing, rebuilding, and resetting.
•Design, build, and test software packages (Print drivers)
•Install and reinstall software packages and updates on print servers and admin servers
•Administer and managing print management software - Ricoh Streamline NX
•Able to troubleshoot communication between the print servers, Ricoh Streamline NX, FMAudit
•Understanding of creating queues, embedded devices on Ricoh Streamline NX
•Install and reinstall software packages and updates on print servers and admin servers
•Responsible for maintaining various documents required to remote into printer end points, servers, and other infrastructure that support enterprise level print services.
•Analyze and resolve technical issues related to computer systems, hardware, and computer peripherals
•Scripting experience - PowerShell, C# or any other .net programming language
•Document Standard Operation Procedures for all processes involved in the administration of the MFDs, Ricoh SLNX, and print servers.
•Conduct Training for onsite Office Service contractors and full-time employee leads on processes of administrating the MFDs, SLNX, and SLNX print servers.
Required Skills (top 3 non-negotiables):
•Print Management
•FM Audit
•Basic knowledge of cloud services (AWS, Azure)