Job Title: Director for Standardized Patient
Department: Simulation Center Date: March 2023
FLSA: Exempt Work Location: Auburn Campus
Employee Category: Administrative Staff Work Schedule: M-F, 8:00am – 5:00pm
Reports To: Associate Dean for Center Percent Employment: 100%
for Simulation and Technology
Direct Reports: N/A

I. Job Summary:
The Director for Standardized Patient (DSP) position encompasses all phases of the Clinical Skills/SP
program. The DSP works with the Course Director and reports to the Associate Dean for Center for
Simulation and Technology. The duties include recruiting, training, orienting, and retention of
standardize patients, coordination of meetings and conferences, maintaining training and over-seeing
schedules, planning and managing project-based work as needed, managing and participating in the
Standardized Patient/Clinical Skills program using Simulation iQ.
Other duties include general receptionist duties (answering phones and meeting and greeting clients and
visitors), general clerical duties (assisting in organizing a wide variety of office functions, coordinating
files and records, coordinating schedules).

II. Job Duties:
The following description of job responsibilities and standards is intended to reflect the major
responsibilities and duties of the job in order of importance, but is not intended to describe minor duties
or other responsibilities as may be assigned from time to time.
1. Simulation iQ Software

a. Upload and maintain user login credentials for students, SP’s, and Faculty/Physician Graders.
b. Monitor testing events to include but is not limited to the SP Control Room, SP lounge, hallway,

and check-in area. Create written report of case exceptions.
c. Communicate with Simulation iQ support staff regarding testing and video review dates/times.
d. Assess and collect data post-event to include case mean, question item analysis, student failures

and surveys, and inter-rater reliability among physicians and SPs.

2. Standardized Patient Case Building and Implementation
a. In collaboration with the Associate Dean for Center for Simulation and Educational Technology

and other VCOM campus’ simulation faculty and staff, construct system-based cases for block-
specific curriculum and end of year testing.

b. Develop biomedical and humanistic student SP learning objectives in advance of academic year
to be completed and submitted to the Associate Dean for Center for Simulation and
Educational Technology one month prior of academic year.

c. Developed system/block-based cases must be completed one week in advance of the
system/block using Simulation iQ to include: case name, category, exam flow, keywords, all
pertinent checklists, door note, and SOAP note.

d. Validate cases in Simulation iQ, prior to testing date, to confirm functionality and accuracy.
e. Manage and assign assisting faculty: Check-in, IT assistance, (Humanist Expert) for SP

rotation/adjustment, Control Interface proctor (Healthcare Simulation Operations Specialist).
f. Review Post-SP student surveys within two weeks of completion of the system/block. Review

survey results with the Associate Dean for Center for Simulation and Educational Technology.
Construct written solution to identified survey discrepancies.

3. Standardized Patient Management
a. Recruit, interview, hire, orient, and retention of Standardized Patient to job role.
b. Maintain an up to date database to include demographics such as: age, gender, DOB, contact

information (email, home & cell phone, address), & photos if available.
c. Submit payroll hours to HR for SP’s.
d. Communicate with SP’s in a timely manner regarding training, testing and remediation testing

dates/times in collaboration with Healthcare Simulation Operations Specialist.
e. Coordinate and lead SP Training sessions to include pertinent instruction relating to script

content, humanistic responses and grading (by Humanistic Expert), practice sessions, and
performance demonstration.

f. Monitor SP’s performance and be able to provide feedback.

4. Clinical Integration Sessions
a. Train faculty graders on use of Canvas and Simulation iQ to be able to evaluate student

performance during Clinical Integration Sessions and Standardized Patient encounters.
b. Coordinate and schedule a faculty development for Clinical Integration Sessions.
c. Post reference materials and notify faculty educators to review prior to CIS.
d. Assign students and faculty to CIS groups, locations, and times.
e. Monitor physician graders during CIS process.

5. Integrated Clinical Cases Remediation

a. Review and re-grade, if necessary, each remediating student’s Standardized Patient encounters.
b. Arrange dates for each step of the remediation process:
c. Faculty-led Remediation Session
d. Humanism Remediation Session to include review of the humanistic modules.
e. Schedule remediation SP Re-test (Biomedical & Humanistic Domain).
f. Notify student(s) and Registrar by email of unsuccessful performances (by domain) in an SP

encounter using a standard Remediation Letter.
g. Writes promotion board letter for remediation failures.

6. Clinical Skills Intern Program Management
a. Coordinate the CSI program by soliciting qualified 2nd year students.
b. Interview and hire students to complete project-based activities.
c. Assign project based activities.
d. Assign mentoring responsibilities to CSI when needed.
e. Monitor success of each student by assessing attendance at meetings and performing assigned

duties in a quality manner.

7. General
a. Submit Annual Activity Report.
b. Implement and Complete Annual Research Project.
c. Develop, organize, and update simulation center policies and procedures as needed.
d. Staff tours and demonstrations of the simulation centers and maintain electronic record.
e. Assist the Healthcare Simulation Operations Specialist in maintaining the asset and stock

inventory
f. Perform other duties as assigned.

III. Required Qualifications:

1. Registered Nurse, Paramedic, or experience in the clinical education setting.
2. Preferable – familiarity with Simulation iQ software.
3. Proficiency with the Microsoft Office Suite
4. Communication & Leadership Skills
5. Preferable - Budgetary Analysis
6. Service-oriented

Skills required for this position:
a. Excellent interpersonal and communications skills
b. Strong team player
c. Commitment to company values
d. Basic computer proficiency

Successful candidate will be subject to a criminal history background check.
Regular, reliable, or predictable attendance is an essential function of the job.

IV. Working Conditions and Efforts: The physical demands and work environment characteristics
described here are representative of those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. The position requires a rapid pace, some days with long
hours to meet expectations, long distance driving to rural sites, and the ability to organize, interpret, and
utilize a large volume of information.

Physical demands: While performing the duties of this job, the employee is required to ambulate (may
be with use of assisted devices); sit, stand (or accommodate for standing); use hands and vision for
teaching; use office equipment such as computers; speak to large and small groups of individuals for
teaching; perform moderate telephone and poly-com communication/usage; occasionally be required to
lift and/or move up to 50 pounds; drive distances up to five hours or to fly on occasion to other
campuses or meetings.
Work environment: Office environment. Outside travel required 0% to 5% of time. The noise level in
the work environment is usually minimal, however the reception area with frequent visitors, phone calls
and discussions may be distracting.
This position is classified as an exempt position because it requires that the
candidate/employee exercise independent judgment and discretion regarding matters of
significance.
Employment with VCOM is “at-will”. This means employment is for an indefinite period of
time and it is subject to termination by the employee or by VCOM, with or without cause, with
or without notice, and at any time. Nothing in this position description or any other policy of
VCOM shall be interpreted to conflict with or to eliminate or modify in any way, the “at-will”
employment status of VCOM employees.

V. VCOM Core Values: The employee is expected to adhere to all VCOM policies. As the environment is
a professional college, VCOM faculty / staff are expected to dress and behave in a professional manner at
work. VCOM faculty / staff are expected as VCOM employees, to be a person who obeys all laws and
professional expectations of an upstanding citizen of the community. VCOM expects all employees to
maintain a positive attitude in all working relationships with all VCOM departments, employees, medical
students, prospective medical students, interns, and residents and to treat all other engaged in the duties of
the employment, with mutual respect.