VCA Advanced Animal Hospital is seeking to add another Customer Service Representative to our 2 doctor small animal practice located in Hannibal, Missouri.

We are proud to be an AAHA accredited practice along with all of our team being Fear Free Certified!

At VCA Animal Hospitals, we take our mission statement your pet’s health is our top priority and excellent service is our goal very seriously.

With every opportunity, we aim to exceed each pet owner’s expectations.

Why We Need You

As the face of VCA, the Client Service Representative (CSR) sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

The CSR combines customer service with patient care to develop the relationships we have with our clients, as well as positively impact our business.

This is a fast paced position that is 100% about the relationships with our clients.

The CSR is the pivot around which the hospital operates and is responsible for :

• Customer service functions, including : greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (, heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times both inside and outside.

What we expect of all our associates :

• Compassion for people and pets as well as awareness and understanding of others’ reactions.
• Ability to build strong relationships with clients.
• The ideal candidate will be a team player who is friendly, outgoing, people oriented and has excellent communication and client service skills.
• High attention to detail.
• Excellent listening and communication skills.
• Proven decision-making skills to choose the most appropriate course of action.
• The ability to integrate new information into problem-solving.

We offer great benefits for eligible employees, including medical / dental, 401K, generous personal pet care discounts, and more!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed.

It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at

Last updated : 2024-04-09