Valley Business Machines, Inc., also known as VBM Technology Management Partners, is seeking a dedicated and customer-oriented individual to join our team as an Administrative Assistant/Customer Service Representative. As a primary point of contact for our valued clients, you will play a pivotal role in providing exceptional concierge service and ensuring their satisfaction. This is an excellent opportunity to showcase your professionalism, communication skills, and multitasking abilities while contributing to the success of our customer-centric company.

Key Responsibilities:

- Collecting Copier Meter Counts: Regularly gather and accurately record meter counts from our copier machines for billing purposes.
- Customer Service: Provide outstanding customer service by promptly addressing inquiries, concerns, and requests through various channels, including phone calls, emails, and in-person interactions.
- Answering Phones: Serve as the first point of contact for incoming calls, directing inquiries to the appropriate departments and providing basic information as needed.
- Representative of VBM Technology Management Partners: Act as the voice and face of our company by maintaining a friendly and professional demeanor when interacting with clients, visitors, and employees.
- Service Call Management: Enter and manage service calls in our system, coordinate with the technical team for timely response and resolution of customer issues, and keep customers informed about the status of their service requests.
- Payment Collection: Collect and process payments from customers accurately and securely, maintain detailed records, and provide receipts when necessary.
- Supply Orders: Assist in staging and fulfilling supply orders, collaborate with the inventory team to ensure adequate stock levels, and ensure timely delivery to customers.
- Copy and Print Jobs: Perform copy and print jobs for clients, ensuring high-quality outputs, operating printing and copying equipment with precision, and troubleshooting any issues that may arise.
- General Administrative Tasks: Provide support in various administrative tasks, including data entry, document filing, schedule organization, and office supply management.

Requirements:

- Previous experience in customer service or administrative roles preferred.
- Strong attention to detail and excellent communication skills.
- Ability to multitask and prioritize tasks effectively.
- Professionalism and a friendly demeanor when interacting with clients and colleagues.
- Proficiency in using office equipment such as copiers and printers.
- Strong organizational skills and the ability to maintain accurate records.
- Proficiency in computer applications such as MS Office Suite.
- Willingness to assist in other reasonable tasks to support the success of the company.

At VBM Technology Management Partners, we pride ourselves on our family-focused philosophy and our unwavering commitment to putting our employees first. Recognizing the importance of work-life balance, we actively foster a tight-knit community through engaging events and initiatives designed to enrich our team's daily experiences, offering a welcome respite from the routine. Our culture is built on the foundation of hard work, mutual respect, and a deep understanding that each member of our team has a life and family outside of the office. It is this comprehensive care and concern for both our employees and their loved ones that truly sets us apart, making VBM not just a workplace, but a community where everyone is valued and supported.

As a small company, we believe in a "no job is not my job" attitude, where everyone contributes to the overall success of the company. Join us and be part of a dedicated team committed to providing exceptional service to our valued clients.

If you are a motivated individual with a passion for delivering outstanding customer experiences, we invite you to apply for this position. Please submit your resume, along with any additional relevant documents, demonstrating your qualifications and suitability for the role.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• On-the-job training
• Paid time off

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person