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Vantiva Supply Solutions and Global Logistics provides value added supply chain solutions with proven expertise in solving complex, end-to-end transportation, and logistics challenges. After decades of experience in optimizing the supply chains for major Hollywood studios and other content publishers, Vantiva now serves a variety of market segments including gaming, technology, electronics, and other consumer products and high-value goods. Our non-asset-based transportation model allows us the flexibility to adapt to your individual freight needs, while our established distribution centers provide a wide range of value-added options, from warehousing to fulfillment. Vantiva is a supply chain partner providing comprehensive multi-mode and optimization strategies resulting in greater control and centralized visibility across the entire supply chain.
We are looking to add a highly self-motivated project management professional to our Process Integration team to manage various growth business projects. More information about these exciting times for our company can be found here: www.vantiva.com/activity/supply-chain-solutions.
We believe our growth and innovation will be enhanced with diversity. Therefore, as we push the edge of what’s possible, we are committed to an equitable and inclusive culture that reflects the dynamic world around us. We are continuing to build and maintain working environments where each employee is comfortable being their authentic self and feel respected for who they are. We know great things happen when teams from different backgrounds, geographies, cultures, and human experiences collaborate as such, we’ve engaged employees globally across various departments and positions in organizational committees aimed at propelling the company forward. Three examples of this are our Women’s Leadership Network, Business Ethics Panel, and Internal Communications Strategy. Come join us in making a positive impact!
Job DescriptionRequired Experience
Additional Eligibility Qualifications
Preferred Education and Experience
Supervisory Responsibility
Work Environment
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to communicate (verbal/written), converse with, and exchange information with others. The employee may be required to remain in a stationary position, often sitting for extended periods of time. The person in this position must operate a computer and other office machinery such as a copy machine and printer. The employee must be able to lift 20 pounds.
Travel
Travel is not expected for this position.
Other Duties
Please note this Job Profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
Additional InformationWE ARE AN EQUAL OPPORTUNITY EMPLOYER
Vantiva complies with all Federal, State and Local law prohibiting discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law.
All your information will be kept confidential according to privacy guidelines/regulations.
Our most important asset is our People
Vantiva’s success greatly relies on our people’s energy, motivation, and talent.
We are dedicated to cultivating a workforce that embraces and celebrates diversity as we believe our differences drive our creativity, and innovation.
We are proactive in supporting equality and maintaining an inclusive work environment, developing, and enhancing career opportunities for all.
If you require a reasonable accommodation at any step of the application process, please let us know by answering the dedicated question in this application form.
Full Time
$57k-74k (estimate)
04/27/2024
05/12/2024
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
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Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
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Customer agents talk to customers on behalf of businesses and companies.
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They help customers with their queries and complaints.
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A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
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Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
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