JOB CLASSIFICATION

Full / Part-time : Full Time

Hours Per Week : 40

Location : 175 E Arizona Avenue El Paso, TX 79902

JOB SUMMARY

Under direct supervision, provides quality customer service by professionally, accurately, and efficiently processing various transactions while maintaining a helpful and friendly attitude.

Listens to the customer to identify customers' banking needs and works to strengthen their relationship with the bank through cross-selling, referring, and following through with problem resolution.

This position calls for working at multiple locations, having no specific home branch.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

TELLER OPERATIONS

1. Ability to work accurately and deal with job pressure and deadlines.

2. Promote and maintain positive relations with all contacts, customers and potential customers.

3. Comply with all department and company policies and procedures.

4. Contribute to the fulfillment of department and company objectives and goals.

5. Perform as a team member in allocating and coordinating the workflow.

6. May train new employees and answer co-worker questions.

7. May be involved in ordering, receiving, verifying, and distributing cash.

• 8. Operate a teller window to serve the bank's customers by : (a) Accepting retail and / or commercial deposits, verifying cash and endorsements and giving customers their receipts;
• b) Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks; (c) Balance cash daily;

d) Accepting payments for all loan transactions; (e) May be responsible for bank opening / closing.

9. Open and close vault.

10. Promote the bank's products and services; consistently cross-sells bank products at every opportunity.

11. Makes concentrated effort to solve customer problems and identifying and responding to customer's needs effectively.

12. Follow teller over / short policy.

13. Process daily work through branch capture.

14. Send transport monitor to ITI.

15. Process adjustments in branch capture as needed.

16. Consistently meet or exceed productivity and quality standards.

17. Maintain a position of trust and responsibility by keeping all customer business confidential.

19. Assist Teller Operations Department with all department duties and special projects.

Requirements

QUALIFICATIONS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.

The requirements listed below are representative of the knowledge, skill and / or ability required to perform the position in a satisfactory manner.

Individual abilities may result in some deviation from these guidelines.

1. High school diploma or equivalent required.

3. Experience relating with people in regard to customer service.

4. Computer knowledge and comfort.

5. Positive attitude.

6. Reliable attendance.

7. Cash handling experience; teller cash handling experience preferred.

8. Attention to detail.

9. Exceptional communication skills.

10. Demonstrated ability to achieve individual and team goals.

11. Ability to perform basic math functions and to balance to expected totals.

12. Work requires the ability to read and write well enough to communicate in both oral and written form.

13. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.

14. Must have ability to work in a fast-paced environment without compromising quality.

15. Need to have flexibility in scheduling. Must work until completion of daily functions.

16. Versatility, flexibility, and a willingness to work constantly changing priorities with enthusiasm.

EOE / M / F / D / V

Last updated : 2024-04-23