Encore Talent Solutions is seeking a NOC Technician for an end client requirement. The ideal candidate will have a minimum of 1.5 years of data center or comparable technology experience, preferably with a Bachelor's or Master's degree in a related field. Vendor certifications and/or experience may be considered as an alternative to the degrees.

The successful candidate will also have:

· Cisco Certified Network Associate (Compulsory), CCNP, CCIE etc.

· Hands on configuring and troubleshooting experience on router, switches / firewalls / multiplexer/ networking devices

· A solid understanding of the OSI or TCP/IP model

· A good understanding of, and experience with, most of the following network technologies: 802.1q, HSRP, OSPF, BGP, NAT, ACLs, IPSEC, and SNMP. Knowledge of MPLS, LDP, and VRFs strongly desired

· Excellent cross-team collaboration, technical skills, and clear communications are required

· Experience / knowledge on tools like SolarWinds, WhatsUp Gold etc.

· Good knowledge on SolarWinds tools NPM, NCM and NPM is a plus

· Flexibility to work on 24*7 environment

Job Responsibilities:

· Maximize network performance by monitoring the network via SolarWinds

· Troubleshoot issues and outages for DIA, MPLS and Point-to-Point circuits

· Work directly with partners to address issues

· Undertake data network fault investigations using information from multiple sources

· Secure network systems by establishing and enforcing policies and monitoring access

· Coordinate circuit activations, installation and upgrades

· Coordinate circuit maintenance with the vendors and inform customers

· Communicate with customers via phone and email to provide timely updates

· Initiate escalations with vendors per Service Level Agreements and internal policies

· Coordinate with vendor Service Managers to proactively maintain network stability

· Initiate and track trouble tickets

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

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