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· Take reservations and assist guests with any questions regarding room features, property amenities, services, hours of operation, and local areas of interest.
· Ensure all guests are checked in/out in a courteous and timely manner.
· Review Front Office Log daily and monitor all VIP/Special Guests request.
· Must always be aware of current rates, packages, and promotions.
· Log and deliver all messages, packages, and mail in a timely professional manner.
· Perform, compute, and ensure all tasks/duties on checklist are completed in a timely manner.
· Run room status reports and relay necessary information to affected departments.
· Comply with standards/regulations to encourage a safe and efficient hotel operation.
· Assist with training/cross training for new hires and current employees.
· Maintain a high standard of professional appearance/grooming to include wearing the proper uniform and name tag.
· Participate in day-to-day operations and establish a pleasant relationship with staff.
· Attend/Participate in all meetings and training required by management.
· Perform other duties as assigned by management.
Qualifications and Education Requirements· High school diploma or GED required.
· Must be 18 years old.
· Microsoft Office Suite (Outlook, Excel, Word) preferred.
· Detail oriented with strong verbal/written communication skills required.
· Able to work well in stressful situations and maintain composure under pressure.
· Strong mathematical skills required to complete payment processing.
· Must pass a background check and drug screen.
Physical requirements· Must be able to stand/walk for extended periods of time.
· Able to lift, carry, push, and pull up to 10-25 lbs.
Disclaimer:The job description is not an exhaustive list of all functions the employee may be required to perform. Valley Hospitality reserves the right to revise the job description at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Full Time
$25k-33k (estimate)
06/19/2024
07/04/2024
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
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A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.