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Overview:Responsible for supervising and training Front Desk Agents while providing courteous and efficient customer service to maximize room revenue and occupancy. |
Responsibilities and requirements:· Take reservations and assist guests with any questions regarding room features, property amenities, services, hours of operation, and local areas of interest. · Ensure all guests are checked in/out in a courteous and timely manner. · Review the Front Office Log daily and monitor all VIP/Special Guests requests. · Liaison between the front desk team and the general manager. · Make sure agents are always aware of current rates, packages, and promotions. · Train agents on all forms of payment for hotels. · Ensure payroll is updated daily and tracked to follow budget guidelines. · Log and deliver all messages, packages, and mail in a timely professional manner. · Perform, compute, and ensure all tasks/duties on the checklist are completed promptly. · Run room status reports and relay necessary information to affected departments. · Comply with standards/regulations to encourage a safe and efficient hotel operation. · Manage training/cross-training for new hires and current employees. · Maintain a high standard of professional appearance/grooming to include wearing the proper uniform and name tag. · Participate and manage the day-to-day operations and establish a pleasant relationship with staff. · Attend/Participate in all meetings and training required by management. · Perform other duties as assigned by management. Qualifications and Education Requirements· High school diploma or GED required. · Must be 18 years old. · Previous experience in Hotel Hospitality required. · Microsoft Office Suite (Outlook, Excel, Word) preferred. · Detail-oriented with strong verbal/written communication skills required. · Able to work well in stressful situations and maintain composure under pressure. · Strong mathematical skills required to complete payment processing. · Must pass a background check and drug screen. Physical requirements· Must be able to stand/walk for extended periods of time. · Able to lift, carry, push, and pull up to 10-25 lbs. Disclaimer:The job description is not an exhaustive list of all functions the employee may be required to perform. Valley Hospitality reserves the right to revise the job description at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. |
Full Time
$38k-52k (estimate)
04/29/2024
05/15/2024
The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
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The Front Desk Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
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They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
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Provides technical support to front desk and housekeeping staff when needed.
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Prepare monthly reports and budget for front office department.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
02/10/2022: Clarksville, TN
Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
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Provides effective sales effort at Front Desk to maximize room revenue.
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Maintains safe working conditions within department and Hotel.
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Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.
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Step 3: View the best colleges and universities for Front Desk Supervisor.