Description

POSITION TITLE: Information Technology Systems Manager

RESPONSIBLE TO: Chief Information Officer

FLSA STATUS: Exempt 

Requirements

Qualifications:

1. Proven work experience as an IT manager or relevant experience.
2. Excellent knowledge of technical management, information analysis and of computer hardware/software systems.
3. Expertise in data governance.
4. Experience with computer networks, network administration and network installation.
5. Ability to provide consulting/training/education services such as data management and staff training/orientation for standard systems.
6. Experience with IT vendors, contracts and outsourcing.
7. Ability to analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).
8. Expertise in interpreting guidelines and analyzing information to adapt or modify technical processes in response to changing circumstances.
9. Ability to work independently and exercise independent judgment. 
10. Ability to manage personnel and act as a resource to others to solve problems.
11. Professional certifications as appropriate. 
12. Must demonstrate a deep commitment to providing exceptional customer service

Responsibilities:

1. Manage information technology, computer and telephone systems.
2. Plan, organize, control, and evaluate IT and electronic data operations.
3. Design, develop, implement, and coordinate systems, policies, and procedures.
4. Ensure security of data, network access and backup systems.
5. Act in alignment with user needs and system functionality to contribute to organizational policy.
6. Manage IT staff by recruiting, training, and coaching employees, communicating job expectations and appraising performance.
7. Identify problematic areas and implement strategic solutions in time.
8. Audit systems and assess their outcomes.
9. Preserve assets, information security and control structures.
10. Assist CIO with developing a budget; purchase equipment, complete projects, negotiate and contract with vendors and ensure cost effectiveness.
11. Responsible for local inventory maintenance and software license management.
12. Maintain systems documentation.
13. Consistently demonstrate professional, positive, and approachable attitude and demeanor and discretion. 
14. Demonstrate sensitivity in handling confidential information.
15. As appropriate, provide escalated on-site support of hardware, software and network connectivity issues.
16. Act as the primary point of communication between IT and operating, business and functional units.
17. Assist with meeting quality measures by completing tasks related to VFHC initiatives.
18. Perform other duties as assigned.

Physical Requirements:

1. Ability to lift up to 75 lbs.

2. Prolonged sitting, bending, stooping, walking and standing.

3. Correctable vision and hearing.

4. Must be able to read, write and speak clearly.

5. Manual dexterity.

Administrative Guidelines:

1. Policy and Procedures Manual.

2. Employee Handbook/Manual.