Job Overview :

The Lending Assistant will assist with loan documentation, processing, closing and monitoring while providing quality service and diplomacy to customer relationships.

Responsibilities include, but are not limited to :

• Assist Lenders in procuring documentation and information essential to loan application processing and ongoing portfolio management.
• Review approval for accuracy, and coordinate revisions, as necessary.
• Assist lenders with providing superior customer service to existing customers by resolving issues and providing accurate and timely information.
• Engage Attorney or Doc Prep to prepare documents for closing.
• Collect due diligence needed to close loans in accordance with approval.
• Act as liaison with attorneys and lenders and coordinate closing dates.
• Obtain all necessary Insurances and ensure sufficient coverage requirements are met prior to closing.
• Responsible for upholding and enforcing all stated Bank policies.
• Process loan payments, draws on lines of credit, payoffs and credit advances.
• Monitor pipeline reports to ensure timely closings.
• Carefully review loan documents for closing to ensure accuracy, close loans when necessary.
• Review Title Commitment and Final Title Policy for accuracy.
• Clear any documentation exceptions.
• Communicate with Lenders any issues that arise prior to closing.
• Order items necessary to complete the file.
• Prepare Commitment Letters when required.
• Prepare booking packages post-closing.
• Implement new procedures in accordance with policy changes.

Required Skills :

• Excellent Interpersonal skills as well as verbal and written communication skills.
• Confident in ability to enforce policies, procedures and processes when / if challenged.
• Strong PC skills using Microsoft office applications as well as Bank's core system and nCino software.
• Highly proficient in all areas of customer service, organizational skills, data input, time management and handling multiple tasks simultaneously within a high volume, strict deadline work environment.

Required Experience :

• High School Diploma or GED and a minimum of up to 3 years Lending Assistant or Loan Processor experience.
• Knowledge of Commercial Real Estate and C&I loan documentation preferred.

Last updated : 2024-05-08