Job Description
JPMorgan Chase is looking for a manager dedicated to the application of AI & ML technologies, specifically Generative AI (GenAI) and Large Language Models (LLMs), within our Home Lending organization. This role is integral to enhancing our operational workflows, improving customer experiences, and driving efficiency through innovative AI solutions.
Key Responsibilities:

• Lead a team focused on the practical application and integration of AI and ML technologies in Home Lending operations.
• Work closely with the Home Lending line of business to identify key areas where GenAI and LLMs can add value and drive innovation.
• Oversee the development and implementation of AI-driven projects, ensuring they align with business objectives and deliver measurable results.
• Collaborate with product, technology, and data science teams to ensure the seamless integration of AI tools and systems.
• Manage cross-functional relationships to foster a culture of innovation and ensure the successful adoption of AI technologies.
• Stay updated with the latest trends and developments in AI and ML, applying this knowledge to improve internal processes and customer services.
• Provide guidance and support to team members, ensuring skill development and knowledge transfer in AI and ML applications.

Qualifications:

• Innovative mindset with a passion for technology-driven business transformation.
• Demonstrated experience in implementing AI or ML solutions in a business context, preferably in the financial services industry.
• Excellent problem-solving, organizational, and project management abilities.
• Proficient in communicating complex technical concepts to non-technical stakeholders.
• Advanced knowledge of data governance and ethical considerations in AI, ensuring compliance with industry standards and regulations in addition to adherence to JPMorgan Chase policies and procedures
• Exceptional communication skills to articulate technical concepts to non-technical stakeholders and to facilitate effective collaboration across different departments.

Preferred qualifications, capabilities, and skills

• Strategy/consulting background helpful, but not required.
• Experience in Home Lending preferred.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.