The Chase Home Lending Product, Innovation and Insights team provides strategic vision informed by customer insights to support product development, and process innovation enhancements with the goal of building a transformational experience for Chase Home Lending customers.

We are currently seeking a Vice President (VP) that will bring a high level of government lending experience, strategic thinking , and ability to use/develop fact-based analysis to create compelling mortgage products and innovative programs. The VP will provide functional expertise and knowledge to the team while playing a significant role in producing extraordinary and measurable results for our Home Lending line of business. Whether through product and policy enhancements, new product design, technology, partnerships, or operational process improvements, they will work collaboratively with partners across the business and support functions to produce government offerings that improve the customer experience, support our Community & Affordable Lending framework and grow the business.

Job responsibilities 

• Combining strategic vision and tactical expertise coupled with analytical problem solving skills to identify government product and policy opportunities, streamline process and systems, and design innovative programs, all which translate into practical solutions for the business, strengthen competitiveness and profitability, and meet evolving customer needs.
• Leading projects from strategy development though execution, including understanding interdependencies between multiple variables and considering tradeoffs and impact of decisions, developing proposals and fully vetting them with partners to gain buy in, identifying risks and complexities, and ensuring solutions are acceptable prior to presenting at senior level meetings to gain approval
• Partnering with Community and Affordable Lending, Operations, Risk, Legal, Compliance, Finance, Capital Markets, Agency Relations and other key stakeholders to develop and evaluate
• concepts and proposals. Leveraging business intelligence, internal consultation, customer feedback, and market analytics to develop innovative, even disruptive, products and services that place Chase at the forefront of the mortgage banking industry
• Anticipating and identifying issues that will inhibit attainment of goals and proactively solving those problems 
• Developing executive level presentations and presenting proposals and updates to executive leadership as needed.

Required qualifications, capabilities, and skills 

• 6 years experience in mortgage origination (Sales/UW/Ops) with government lending products knowledge required; consulting or strategy experience preferred
• Bachelor’s degree or equivalent industry experience
• Excellent end-to-end problem solving skills and ability to prioritize initiatives 
• Strong interpersonal, influencing, and listening skills – ability to interact with colleagues at all levels and achieve goals without direct control over resources
• Outstanding verbal and written communication and ability to effectively work in cross-functional teams and confidently present to senior leadership
• Awareness of industry and competitors and impact of both on business as well as ability to work with external stakeholders to find solutions to industry challenges.
• Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions

Preferred qualifications, capabilities, and skills

• Track record demonstrating a high level of personal initiative, setting and achieving challenging goals, and demonstrating entrepreneurial leadership
• Openness to an environment of active developmental feedback from peers and managers
• Conflict resolution, negotiation and influencing skills
• Mortgage Underwriting Certification for Government Loans: FHA DE (Direct Endorsement) and/or VA LAPP/SAR