TITLE: Assistant Nurse Manager (ANM)
ROLE: See generic job description for Clinical Support Partner.
AREA OF ASSIGNMENT: Patient Care Services - Specific unit/department
RESPONSIBLE TO: Assigned Nurse Manager
JOB OVERVIEW:
Under general direction by the Nurse Manager, the Assistant Nurse Manager (ANM) utilizes the nursing process to prescribe, prioritize, delegate, and provide safe, therapeutic allocation of nursing resources to patients/families. The ANM makes independent judgments, decisions, and take action regarding a wide range of routine and complex staffing and unit workflow issues. The ANM collaborates with appropriate disciplines to coordinate continuity of patient care from admission through discharge in support of the medical and nursing plans of care.
PREREQUISITES:
Licensed to practice registered nursing in the state of WA.
Bachelor's degree in nursing preferred
Two - three years of professional nursing experience, including demonstrated skill and preference for adult education (preceptor, charge nurse, unit based skills, etc).
Proficient in EPIC.
Nursing certification eligible - certification preferred
TeamSTEPPS Master Trainer certification preferred
7. Current American Heart Association BLS/CPR for health Care providers Certification
QUALIFICATIONS:
Capable of comprehending, executing and acting within scope of practice.
Able to communicate effectively in oral and written form in the English Language.
Demonstrates effective interpersonal skills in a diverse population.
Proven ability to set priorities, produce accurate work, and deliver quality patient care consistent with the organization standards.
Demonstrates ability to work in a collaborative manner.
Flexible and adaptable.
Demonstrates leadership skills with the ability to lead and manage a team, utilize clinical judgment, clinical inquiry, and systems thinking.
Motivated and able to problem solve complex situations.
Demonstrates interpersonal skills that are community centered, compassionate, and meets of diverse and vulnerable populations.
Ability to communicate and work effectively with the physical and emotional development of all age groups.
Ability to access information and communicate in an electronic environment including but not limited to the use of Microsoft Office suite, email, and computer documentation skills.
Self- directed in advancing professional practice through continuing education.
UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS
Requires full range of body motion, including handling and lifting patients.
Manual and finger dexterity and eye-hand coordination.
Requires standing and walking for extensive periods of time.
Requires ability to lift and carry items weighing up to 40 pounds in emergency situations.
Requires correct vision and hearing to normal range.
Requires ability to communicate effectively in oral and written fashion.
Requires working under changing conditions.
Requires exposure to communicable diseases or body fluids and other conditions common to the clinical environment.
PERFORMANCE RESPONSIBILITIES:
The ANM performs specific leadership functions related to clinical practice, education, and/or management as delegated by and in collaboration with the Nurse Manager. The ANM provides leadership for unit and departmental activities that promote:
Delivery of quality nursing care
A culture of service excellence and acts as role model for patients are first behaviors
Effective problem solving and communication
Fiscal responsibility and accountability for unit performance
In addition, the ANM provides support to the unit management team for the assurance of a strong workflow processes and infrastructures that promote efficient and effective quality patient care. Support is provided to all staff any day and any shift as determined by need/demand. Emphasizing patient safety, staff safety, organizational integration, and service excellence the ANM provides leadership and resources that promote the following:
Assists in delivering effective staffing schedules that take into account staff experience, skill mix, preference, and core matrix.
Efficient and effective timesheet/payroll management processes and practices
Timely clinical problem solving and communication of clinical issues at all levels (peer, staff, management, physician).
Effective interdisciplinary and interdepartmental communication, collaboration and service coordination using TeamSTEPPS methodology.
Effective integration of new technology and organizational initiatives
Effective management of staff practice and professional behaviors using effective interpersonal skills and Just Culture methodology
KNOWLEDGE, SKILLS AND ABILITIES
Clinical expertise in specialty
Strong customer service focus
Demonstrated ability to organize and teach educational offerings.
Demonstrated strong preceptor and mentoring skills
Knowledge of hospital environment and healthcare trends
Advanced written and verbal communication
Demonstrated ability to analyze practice issues.
Flexibility in meeting workload fluctuations.
Age related competencies for the populations cared for on the unit.
Staff Competency Assessment and Development
Partners with appropriate CNE/CNS to plan, implement and evaluate unit based orientation program for permanent, temporary, and contract staff utilizing a performance based development approach. Promotes continuity in competency development from core to PCS central to unit specific orientation.
Facilitates individualized orientation process for newly hired staff (RN and support staff).
Evaluates orientees' baseline attention to training, demonstrated skills, attitude and philosophy fit with VMC mission and values; records and reports concerns to unit manager.
Registers, tracts, and records the completion of unit orientation and competency completion for various staff levels.
Collaborates in the development/revision of clinical competencies.
Collaborates with unit leadership and CNE/CNS in the development and validation of unit specific competencies.
Acts as Master Preceptor: trains, mentors, and evaluates effectiveness of unit based preceptors
Evaluates assigned staff at prescribed intervals (6 months, annual) after approval by manager
Provides "just in time" feedback to staff regarding clinical, interpersonal, and communication performance
Involves manager for staff who resist feedback or who fail to improve performance
Participates in interviewing and makes recommendations on candidates for hire being mindful of baseline clinical, behavioral, and communication competencies.
Acts as a resource for CEU interpretation and guidance
Staff Continuing Education
Promotes and supports a high functioning environment that fosters continuing learning and professional development.
Partners with CNE and CNS to plan, implement and evaluate educational offerings designed to enhance the delivery of quality care and safe practices. (In-services, CE, equipment education).
Partners with CNE to plans, implements and evaluates educational offerings designed to enhance staff leadership and operational decision making (Charge, Preceptor).
Assists nursing staff in identifying and meeting their ongoing educational goals.
Utilizes theories of adult education and interactive learning in formal and informal trainings.
Participates in programs that support staff education and development (CPR instructor, core curriculum, ANM orientation, and consortium).
Participates in the development of educational modules and training plans.
Participates in ongoing area specific training (e.g. skills days).
Registers, tracks and records staff's participation in mandatory continuing education.
EPIC unit super-user - acts a resource to staff for enhancement education and practice integration
Consultation/Support of Quality/Safety Priorities
Promotes the use of central educational, quality, and patient safety resources (CNE/CNS consultants) to support quality patient care.
Participates in departmental policy/ procedure development and interpretation for members of the heath care team.
If Manager designates, can act as Co-Chair of Unit Based Committee and promotes evidence based nursing practice
Collaborates with Clinical Training Coordinator unit based student placement.
Operations/Work Flow
Role models collaboration and best practice communication strategies.
Assists in staff schedule in collaboration with Nurse Manager, PCS Business Analyst and centralized scheduler.
Internal Relations /Teamwork
Promotes a healthy work environment
Resolves conflicts tactfully, flexibly and diplomatically
Demonstrates ability to compromise, cooperate, and negotiate appropriately.
Demonstrate maturity, poise, responsiveness and judgment in day to day activities.
Collaborates and promotes team building with all disciplines and departments.
Inspires teams and individuals to give their best to achieve desired patient, team and organizational outcomes
Creates an environment that is conductive to staff growth, development, and satisfaction
Has a strong reputation as a competent, quality resource.
Respects and welcomes diversity in staff and team.
Organization/Time Management/Decision Making/Leadership
Establishes effective work priorities, methods and project flow
Meets deadlines, project goals, and follows up on staff/clinical/customer satisfaction issues in a timely manner.
Displays resourcefulness and innovation in decision making, problem solving, and trainings
Maintains accessibility, response and follow through to off shift and weekend staff
Assumes responsibility for own professional learning needs including attendance at relevant educational offerings, completion of annual evaluation and competencies.
Participates and provides leadership to organizational committees, taskforces, and work groups.
Demonstrates ability to consider the impact of decisions and actions on the overall organizational mission and goals
Models service excellence in daily practice.
Regulatory
Maintains a safe environment, identifies and reports all safety related issues to the proper departments.
Uses VMC policy and procedures, reference manuals and qualified resources for guidance
Responds appropriately to emergency situations and drills
Ensures related practices and teachings are compliant with regulatory agencies and standards.
Intervenes to address illegal /unethical /unprofessional professional practice of any member of the health care team
Promotes practices and decisions that reduce human error and promote staff/patient safety
Participates in development and implementation of quality assessment and improvement programs within the department and across units/specialties
Identifies and explores ways to support a cost -effective environment
Participates in the preparation and process of regulatory surveys
Participates in unit and organizational emergency preparedness
Patient Care Management
Maintains expert clinical knowledge base related to clinical area and practice standard for assigned areas.
Maintain appropriate age related competencies for assigned areas.
Support, practices and teaches research based nursing practice.
Acts as a timely resource to staff in problem solving involving clinical issues
Participates in clinical benchmarking, studies, and projects that promote improvement of patient rights, safety, and comfort
Collaborates with relevant other clinical disciplines to assess and address the needs of patient population served.
Maintains professional relationship through memberships in professional organizations, networking, and high professional visibility (certification, speaking, publishing, etc)
PREREQUISITES:
Licensed to practice registered nursing in the state of WA.
Bachelor's degree in nursing preferred
Two - three years of professional nursing experience, including demonstrated skill and preference for adult education (preceptor, charge nurse, unit based skills, etc).
Proficient in EPIC.
Nursing certification eligible - certification preferred
6. TeamSTEPPS Master Trainer certification preferred
7. Current American Heart Association BLS/CPR for health Care providers
QUALIFICATIONS:
Capable of comprehending, executing and acting within scope of practice.
Able to communicate effectively in oral and written form in the English Language.
Demonstrates effective interpersonal skills in a diverse population.
Proven ability to set priorities, produce accurate work, and deliver quality patient care consistent with the organization standards.
Demonstrates ability to work in a collaborative manner.
Flexible and adaptable.
Demonstrates leadership skills with the ability to lead and manage a team, utilize clinical judgment, clinical inquiry, and systems thinking.
Motivated and able to problem solve complex situations.
Demonstrates interpersonal skills that are community centered, compassionate, and meets of diverse and vulnerable populations.
Ability to communicate and work effectively with the physical and emotional development of all age groups.
Ability to access information and communicate in an electronic environment including but not limited to the use of Microsoft Office suite, email, and computer documentation skills.
Self- directed in advancing professional practice through continuing education.