Overview

Join our team as a day shift, full-time, Desktop Support Tech in Tyler, TX.

Fulfilling your purpose begins here: 

People First, Always. Here’s how we take care of our people: 

• Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more. 

Your team is bigger than your department:

• UT Health Tyler, the flagship hospital of the system, has 502 licensed beds specializing in advanced acute care medicine. Our hospital includes a 24-hour ER with Level 1 trauma center, a comprehensive stroke center, more than 500 physicians and a full complement of sub-specialty groups.
• We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.

Responsibilities

• Diagnose and solve desktop hardware and software problems
• Provide help desk support to end-users through phone, email, and in person communication
• Positively interact with end-users to understand their needs, determine a solution, provide the solution, and educate
• Gather and interpret desktop computer requirements and use the information to develop system proposals for implementations
• Build and deploy desktop computer systems in accordance with system requirements and best practices
• Recommend changes to improve systems and determine hardware or software requirements related to such changes
• Document desktop computer configurations, inventory, and application configurations
• Assist IT Security to identify, implement, and maintain security measures in order to protect data, software, and hardware
• Follow change management processes for all changes to production systems
• Stay current on new technology and implement or recommend its implementation
• Coordinate with vendors for system maintenance, troubleshooting, upgrades, and development
• Train IT staff and end users on the proper use of hardware and software when necessary
• Apply skills to the wide variety of applications, hardware, and situations found in an enterprise IT environment
• Other duties as assigned

Qualifications

Job Requirements:

• High school diploma or equivalent.
• Strong technical IT skills
• Proficient in IT problem solving and troubleshooting
• Positive interpersonal and communication skills
• Team oriented attitude
• Self-motivated and eager to learn
• Available for after-hours support and shift based scheduling
• Possess a high degree of integrity and trust along with the ability to work independently