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USAN, Inc. is a leading provider of Cloud Contact Center Solutions with over 30 years of experience enabling CCaaS transformations and empowering businesses to deliver exceptional omnichannel customer experiences. With a strong focus on innovation and customer success, USAN offers a comprehensive suite of CCaaS solutions that enable organizations to optimize their contact center operations and drive superior outcomes.
Overview
As a Service Desk Technician, you will provide Tier 1 support for USAN and its customers. Using established documentation and procedures, technicians will diagnose and resolve internal and external issues in a timely and efficient manner. When necessary, you will escalate issues that extend beyond Tier 1 support to the appropriate department. An important measurement of performance is ensuring customer inquiries are resolved per established service level agreements. Technicians will work out of the Network Operations Center, which is a 24x7 operation. The available position requires shift work. All applicants will be required to work designated shifts, weekends, and holidays.
The available position is for night shift only. Please do not apply if you’re unable to fulfill this requirement.
Responsibilities
Required Qualification
Preferred Qualifications
Job Benefits:
Full Time
$45k-56k (estimate)
04/24/2024
05/12/2024
usan.us
GA
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