17 Customer support representative Jobs in Auburn, MI
USA7 DXC Technology Services LLC is Hiring a Customer support representative Near Auburn, MI
Job Description :
Essential Job Functions :
TCSC Technical Representative will be able to :
- Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met
- Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately
- Resolves and / or refers more complex technical problems through a defined escalation process
- Developing follow-up steps in support of IT systems that support vehicle programming
- Able to resolve less complex problems immediately, while more complex problems are escalated for resolution
Mandatory requirements
- Typically, 1 years of relevant work experience in IT technical support
- Self-motivated with a proactive approach to meeting and exceeding customer expectations
- 1 years computer hardware and software experience
- Ability to diagnose and repair PC hardware / networking components
- Substantial problem-solving abilities
- Ability to work and thrive in a team environment
- Exceptional communications and organizational skills
- Dedication to excellent attendance
- Candidate will be able to work first and second shift as well as occasional Saturday hours
Preferred qualifications
- Knowledge of LAN / WAN IT infrastructure
- Professional work experience or training with a focus on IT or automotive systems
- CompTIA A
- Windows OS
- MS Office
Education
Bachelor's degree in a relevant field or equivalent combination of education and experience is preferred
Work environment
- Office Environment
- All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future
Last updated : 2024-05-18
Job Summary
Full Time
$50k-64k (estimate)
05/19/2024
08/14/2024
The job skills required for Customer support representative include Problem Solving, Organizational Skills, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support representative positions, which can be used as a reference in future career path planning. As a Customer support representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support representative. You can explore the career advancement for a Customer support representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
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