Description : 22 months contract

22 months contract

Remote : Yes 100% remote

Education : High school or GED

Experience : Call center and automotive experience

All work performed must meet both quality and quantitative standards set.

ROLE RESPONSIBILITIES :

Process warranty claims and provide support to the team on technical queries

Making decisions based on policies and procedures and against the technical merit of the warranty claim

Answering dealer questions about warranty policy and claim submission; resolve issues with claim entry and submission

Provide live support to the Dealer Service Network in the processing of those claims and resolution of questions.

Maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level Agreements

Identify, recommend, and implement operational efficiencies to drive continuous improvement in the execution of processes

Determine appropriate escalation points within the

Last updated : 2024-04-06