Job Description: Regional Service Manager Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 96,000 other curious, creative 3Mers. “For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman, 3M This position provides an opportunity to transition from other private, public, government or military environments to a 3M career. The Impact You’ll Make in this Role This position is responsible for directly leading the tactical operations for a multi-state territory and driving excellence in customer service. While ensuring execution of departmental and company objectives, the position is responsible for establishing & maintaining local partnerships and collaboration with cross-functional departments. Responsibilities also include the leadership and development of direct team members, resource assessments and recommendations. As a Regional Service Manager, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Leading and developing team members in daily operations of the service centers in support of commercial activities within assigned territory, providing direction and supports development of field service team members and provides a solid knowledge foundation and instills passion for the customer and 3M MSD product offering within the team. Improve productivity through benchmarks, training, evaluations, support, KPI’s and completion of reporting as required. Engages in the recruitment and hiring of appropriate team members that fit company culture and contribute to the organization’s success, organizes and structures service center operations by staffing, training, developing, evaluating and rewarding service center personnel to ensure high levels of productivity and customer service with minimum employee turnover. Partners with district sales leaders & corporate support teams to meet customer needs; Proactively manages customer relationships, providing customer focused solutions with customer centric answers, ensuring consistent and reliable field service performance in line with customer expectations across assigned territory. Empowers teams to provide solutions that drive customer satisfaction and improvement in the customer experience. Establishes and executes district level communication strategy to ensure team members are aware and informed of key information topics about the company, department, location as well as updates to policies and procedures. Oversees Responsibility for and maintains control and management of 3M MSD rental asset and supplies inventories in accordance with 3M MSD's quality management protocols to ensure availability and reliability of products. Ensures product availability across all assigned locations to support daily customer demand. Manages service center fleet vehicle programs to ensure appropriate utilization of vehicles, sound vehicle safety practices, and general maintenance protocols are executed and ensures a fully compliant distribution network through leading with conformance, support and enforcement of internal policies and procedures and external regulatory requirements. Maintains knowledge of local, state and national regulatory requirements and ensures operational compliance to those standards. Maintains ownership of territory financial results. Monitors profit and loss statements of service center operations through review and analysis of operations and related accounting data. Proactively institutes management initiatives to ensure productivity and cost controls. Approves expenses as required. Company Vehicle This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position Your Skills and Expertise To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications: Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution Four (4) years of service, distribution, and/or operations experience in a private, public, government or military environment One (1) year multiple location (multi-unit) management experience in a private, public, government or military environment Current, valid Driver’s License Additional qualifications that could help you succeed even further in this role include: Master’s degree or higher in operations management (completed and verified prior to start) from an accredited institution Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA) Intermediate proficiency in Microsoft Office products 6-Sigma/ Lean Green Belt; Experience in establishing 5S Visual management Travel: May include up to 50% domestic travel to sites within territory Relocation Assistance: May be authorized Additional Requirements In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. Where applicable, 3M will help facilitate any necessary actions on your part to fulfill such prerequisites to entry, which may include, without limitation, background or medical screens, vaccinations, or verifications, and will cover any expenses related to the same. All information will be kept in accordance with applicable law and 3M policies. In order to respond to the prerequisites to entry, 3M may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry. Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Certain job positions within 3M require workers to work in the presence of others within certain geographies and/or at third-party locations. A necessary requirement of these positions is that individuals must be fully vaccinated against COVID-19 (subject to limited medical and religious exemptions). Supporting Your Well-being 3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. Resources for You For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M. Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work. Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/ 3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. 3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. 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