R10040012 Strategic Accounts Segment Support Specialist (Open) Location: Germantown, WI (LLC Support) - Management How will you CONTRIBUTE and GROW? The Segment Support Specialist serves as a centralized point of contact and works closely and collaborates with the entire SA Business Management team, National Account Managers (NAMs), Strategic and Regional Account Managers (SAMs/RAMs), as well as other departments and support teams. The Specialist prepares documentation related to Strategic Customers Rollout process and supports a variety of customer inquiries related to; reporting, account set up, accounts receivable issues, account tagging/tying within the company's procurement system. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties as assigned. Assign and/or assist with reviewing and resolving customer inquiries related to; Accounts Receivable issues Account Set up Tagging and Tying (Ship to and Sold To accounts), Customer Hierarchy Part Number (additions/changes/expiration), research and communication to include issue resolution Identify Part Numbers & Provide Quotes <50 lines Create and maintain customer material info records (CMIRs) Review cylinder balance issues Access multiple databases to provide details on sales activities, cylinder balances, fill rates and other specific activities related to market and/or commodity Create and ensure accuracy for documentation related to the SA Customer (Rollout) process to include-Executive Contract Review (ECR), Lost Rent Revenue (LRR) and Credit Review Requests (CRR) Prepare supplemental reports, and complete ad hoc requests based on market segment customer base Market segment specific processes include but are not limited to: Generate business reviews specific to customer Impact reports based on new pricing strategies Bulk Logs, Slice Reports, IIR & PEC reports Logistics, account audits, and name searches GPO activities such as processing agreements, maintaining tagging based on membership changes, etc. Federal activities such as preparing Government rollout packages, pricing files, templates, in addition to; Coordination of Delivery Order (DO) process and creation of DD250 paperwork Support Customer inquiries on the collection of Conflict Minerals information Assist with company Cage Code administration- System for Award Management (SAM) Identify, monitor and communicate potential process improvement areas Submit dashboard requests related to customer account changes to Master Data team Collaborate with cross functional teams to include ebusiness, sales service, billing and special handling teams, merchant gases (AMG) and data teams Provide administrative support as necessary, including reporting, customer research and other administrative related duties to increase Salesforce selling time Responsible for aiding in own self-development by being available and receptive to all training made available by the company ________________________ Are you a MATCH? COMPETENCIES: Packaged Gas, Hardgoods knowledge, to include process and delivery mode highly desirable Experience in reporting systems such as; SAP|PROS |Business Warehouse |Power BI Ability to function as both a strong team player and as an independent contributor Self-motivated individual with strong background in solution resolution process and customer service Demonstrated experience serving on cross-functional teams; working effectively with those teams to achieve desired results Research skills including gathering and analyzing information from multiple sources (subject matter experts) to develop documentation. Strong written and oral communication skills with internal/external customers at all levels of the organization. Demonstrated ability to interpret and comprehend customer contract language, willingness for (federal government) contracts PERSONAL CHARACTERISTICS: Proven Time Management and Organizational skills Ability to maintain a positive attitude and adapt to a fast paced and evolving environment Display professional etiquette and presence when dealing with others Able to prioritize and execute tasks independently, yet demonstrate a willingness to solicit direction and advice when circumstances warrant. Willingness to dive into assigned tasks and determine appropriate outcomes and solutions. Bachelor’s degree preferred, but not required Intermediate to advanced skills using Microsoft Word, Excel, and PowerPoint. G Suite experience highly desirable (Google Applications) to include; Sheets, Docs, Forms, Slides _________________________ Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request. Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. _________________________ California Privacy Notice Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for Industry and Health. Air Liquide is present in 78 countries with approximately 64,500 associates globally. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.