R10043688 Sales Support Specialist - Orlando, FL (Open) Location: Orlando, FL - Retail shop How will you CONTRIBUTE and GROW? If you are seeking a company that values its employees, encourages growth and development, and makes a global impact, Airgas is the place for you. Join our team and be a part of an organization that is shaping the future of the gas and welding industry while fostering a culture of excellence and innovation. The primary function of the Sales Support Specialist is to support the Sales Specialists across the District including but not limited to processing orders, establishing new accounts, resolving customer issues and/or complaints, etc., and provide back-up to support Branch Administration, Branch Managers, Cylinder Fillers, Route Drivers and any other identified roles needed across the Medical District, while maintaining compliance with all regulatory agencies and requirements including, but not limited to OSHA, FDA, DOT, ISO and Airgas regulations, policies and procedures. Responsible for meeting all safety standards in the loading and unloading of cylinder gasses per Airgas SOPs. Provides support to the Sales Specialists across the District by performing duties such as processing orders, establishing new accounts and resolving customer issues and/or complaints. Open new accounts for branches within the district as well as oversee new accounts set up by other departments to ensure accuracy. Provides back-up for Branch Administrator and branch support with day to day tasks and vacation coverage, as needed. Conducts physical and internal audits Submit pricing on new customer accounts and work with District Manager on price increases for current customers Works directly with customers on issues related to billing, cylinder balances, and credits. Provides support with accounts receivable collections Provides support for the purchase order process for hardgood orders throughout the district. Supports branches to order resale cylinders, PPE, and other supplies needed by the branches within the district. Supports branches with monthly physical inventory research for hardgoods and cylinders, as needed. Supports branches with a medical license and delivery blocks Supports District Manager on special projects that require data research from SAP or collecting information from the sales team, scheduling training, meetings, or travel arrangements. Provide training for administrators, branch managers, and new sales support specialists. Protects the operation of the company by keeping financial, production, sales and marketing information and plans confidential. Works with and supports the District Managers and Sales Specialists to ensure that the commitment to excellence is carried out throughout the customer experience Other duties and projects as assigned. ________________________ Are you a MATCH? Demonstrated ability as a highly motivated individual who performs exceptionally well in a Sales Support Specialist capacity. Strong verbal and written communication skills, self-starter, self-motivated, sense of urgency, personable, extroverted personality, well organized, ability to achieve goals, ability to focus and pay attention to detail. Ability to work independently and under some pressure to meet deadlines. Must be able to work with a wide variety of people with different personalities and backgrounds. Ability to read and comprehend safety data sheets. Ability to follow instructions and procedures. 3 years of exceptionally strong Customer Service Skills 2 or 4-year degree in Business, Customer Relations, or equivalent work experience SAP experience a plus _________________________ Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request. Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. _________________________ California Privacy Notice Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for Industry and Health. Air Liquide is present in 78 countries with approximately 64,500 associates globally. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.