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R10038870 Customer Experience Data Specialist (Open)

Location :

Kennesaw, GA (SAF) - Management

How will you CONTRIBUTE and GROW?

Customer Experience Data Specialist

If you are seeking a company that values its employees, encourages growth and development, and makes a global impact, Airgas is the place for you.

Join our team and be a part of an organization that is shaping the future of the gas and welding industry while fostering a culture of excellence and innovation.

The Customer Experience Master Data Specialist is responsible for managing customer setups and maintaining accurate data within our integrated enterprise system (SAP).

This includes onboarding new customers, processing credits, and ensuring compliance with company policies. The role involves close collaboration with various teams to address account setup issues and maintain data integrity.

Create and maintain customer master partnerships and related data following established structures and pricing hierarchies.

Process requests for new accounts and updates to existing accounts promptly and accurately.

Review, validate, and post customer Vistex lists to ensure alignment with sales organization criteria.

Set up and maintain sales representative and manager relationships in SAP, including approval hierarchies.

Utilize various tools to analyze data and ensure data quality.

Investigate customer accounts in SAP to resolve any issues related to partnership functionality.

Validate and communicate customer account changes to support staff and field associates.

Adhere to detailed procedures and best practices within the team and across multiple sales organizations.

Assist in the development and maintenance of data integrity tools and applications.

Provide requested information such as W-9s and credit references.

Process vendor documents and lien releases.

Review credit memos for accuracy and completeness before routing for approval.

Correspond with requesters to address issues before processing credits.

Utilize expertise to research and correct errors resulting in credit issuance.

Demonstrate knowledge of contract pricing, order processing, and SAP functionality to resolve customer issues effectively.

Support and communicate master data standards, processes, and policies to internal associates.

Assist customers utilizing invoice voicemail and email inquiries, demonstrating comprehensive knowledge of company operations.

Coordinate with other departments to ensure data consistency and integrity.

Are you a MATCH?

High school diploma / GED required; associate's degree preferred.

Minimum 2 years of office experience, preferably with customer-facing activities.

Previous experience with SAP, Microsoft Office, and G Suite preferred.

Strong customer service mindset with the ability to collaborate effectively.

Self-motivated and resourceful problem solver.

Analytical skills with the ability to identify and resolve issues.

Excellent organizational and team-building skills.

Effective communication skills, both verbal and written.

Comfortable adapting to changing environments and priorities.

Ability to train others and handle difficult situations professionally.

Basic physical demands including prolonged computer use.

Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic.

We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster.

Airgas, an Air Liquide Company invites any applicant and / or employee to review the Company’s written Affirmative Action Plan or Policy Statement.

This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com .

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Last updated : 2024-03-03