Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech data people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: Purpose of Role People Operations Generalist will support and delivery HR Services to our internal customers in North America, being the main point of contact for the employees, advising and supporting them in all regards to the employee lifecycle, and processing their requests. There will be a particular focus in the areas of Benefits Management, New Hires, Terminations, Internal Movements and others related. Responsibilities Provide specific advice and guidance and counsel employees on a variety of HR issues to ensure fair and consistent treatment across the organization and to ensure departments are equipped to deal with changing business requirements/growth. These issues include HR policies, legislation, changing terms and conditions, benefits, career development, disciplinary issues, absence and performance issues, individual counseling and terminations. Country expert, ensuring compliance with all regulatory, legal and internal requirements. HRIS – Process salary changes, new hires, terminations, and promotions/transfers/lateral movements in HR database system (Workday) New hire documentation, communication with the new employee, managers instructions and conduct the HR induction session. Ensure that involuntary terminations are in line with country regulations/requirements to avoid labor liability. Hands-on plan design and administration for the following group benefits programs: group medical, dental, vision, life insurance, accidental death & dismemberment, voluntary life and disability, short-term disability, long-term disability, HSA, EAP, workers’ compensation, health and dependent care, flexible accounts and 401(k) for all US and Canada locations Review monthly benefits invoices for accuracy and work with carriers to make corrections. Compile data for self-report benefits invoices. Assures company compliance with all local laws, regulations and reports pertaining to group health and welfare plans including ERISA, HIPAA, FMLA, etc. Reviews and analyzes changes to state and federal laws pertaining to benefits, and reports necessary or suggested changes to Management Manage annual benefits contract renewals by collecting experience data and examining possible plan designs Manages the Company’s Leave of Absence and Worker’s Compensation claims programs. Provides support to managers in different locations. Completes timely notification, documentation, eligibility review, and benefit coordination. Handle all employee benefits-related communications pertaining to plan changes, updated information, etc. (and other necessary communication to the region) Skills Strong People operations background, diligent and analytical. Detailed-oriented and demonstrated ability to work with highly confidential information. Excellent communication and influencing skills, to be able to establish close relations at in the organization and with providers. Customer focused Pragmatic and solution orientated Proficient in English language, Spanish/Portuguese languages will be a plus. Experience Requires a minimum of 3-5 years of HR generalist role and benefits management, preferably in an organization with locations in multiple sites/states In-depth knowledge on US/Canada countries (Latam countries is welcome too) Experience with Workday HRIS system Strong proficiency in MS Office, with an advanced skill level in Excel Qualifications Bachelor's degree Knowledge of applicable international laws and regulations e.g., ERISA, DOL, IRS, HIPAA, COBRA, FMLA, ADA, Healthcare Reform, Section 125 and 401(k) is essential. Solid knowledge of ERISA and the ACA. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment. Have the opportunity to build strong and lasting business relationships and friendships from around the world. Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. In case you didn’t know, we’re one of the world’s leading travel tech businesses. We’re game-changers, disruptors and the people who connect the world’s travel players, the glue that bonds us all together. What do we do? 01 We buy room nights from hotels that we sell on to our network of high value clients such as tour operators and travel agents. 02 We use our innovative tech platforms to distribute these room nights to our clients, who sell them on to the end customer. 03 We can also offer experiences (like excursions, theme park tickets and other fun stuff) and transport options to our clients so they can make amazing packages for their customers. 04 We help our partners to grow – because when they grow, we grow. 3000 Awesome People 88 Different Nationalities 300k Hotels Worldwide 60k High Value Clients 1 Team 1 Culture 1 Mission 140 Source Markets Worldwide Now more than ever, ESG is critical to our business, and we don’t just talk about it, we put our words into action. We’ve joined Amazon and The Climate Pledge to become net zero carbon by 2040, a decade ahead of the Paris Climate Agreement. We’ve been certified as carbon neutral for four years on the row. We’re committed to protecting the environment in all the places we work. We support the economic and social development of our regions through our Corporate Volunteering Programme. We respect human rights and work hard to make sure we don’t commit any violations.