At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today! Your Role: Credit Analyst The job holder is responsible for a range of duties: analyzing accounts for risk levels, credit limits, purchase order requirements, proper coding and making informed credit decisions based on the Credit Policy. This individual will be responsible for the collection of outstanding accounts receivable dollars within the US Pet Health Veterinary Channel, resolving customer billing problems and reducing accounts receivable delinquency. The job holder will ensure consistent, professional customer engagement while adhering to global and local directives and diligent focus on critical internal KPI’s. This individual will have the ability to travel as required by company policy for meet weeks located at our Corporate Headquarters in Indiana. Your Responsibilities: Review accounts for collection efforts in line with department policies and procedure. Make outbound collection calls/emails in a professional manner while maintaining and even improving customer relations. Receive inbound calls to process customer payments and to collect in accordance with payment due dates and department KPI’s. Identify issues attributing to account delinquency and escalate with management as appropriate. Review and monitor assigned accounts and all applicable collection reports. Produce monthly reporting for our corporate accounts using BO Reports in SAP S4 Hanna. Review customer emails and respond within 24 hours providing white glove service to our customers. Review and process customer disputes in accordance with department policy and guidelines. Analysis of accounts to determine if qualified shipments can be sent to the customer in accordance with department policy and guidelines. Setting up new customer accounts with proper coding and requirements in accordance with department policy and guidelines. Promoting, using, and understanding and having the ability to assist our customers with anything to do with the Billtrust website. Using and understanding our bank portal, reference portal, SAP and the T-Code Functions. Processing vendor references. Submitting accounts for Final Demand and Write Off in accordance with department policy and guidelines. Reviewing accounts for credit balances and making decisions on what to do with those credit balances in accordance with department policy and guidelines. Embody Elanco’s Vision, deliver on Elanco’s Promise to Customers and Employees, and consistently demonstrate our Values and Behavioral Pillars. What You Need to Succeed (minimum qualifications): BA or BS in Business, Finance, Accounting or related field 3-5 Years of related experience preferred Qualified candidates must be legally authorized to be employed in the United States. Elanco does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position What will give you a competitive edge (preferred qualifications): Completion of Post Offer Exam, Completion of Work Simulation or Completion of Administrative Skills Testing if applicable Experience working in an environment governed by GMPs (Good Manufacturing Practices) and other regulations such as Sarbanes Oxley Highly organized and able to manage multiple tasks without becoming overwhelmed. Able to prioritize and plan daily work activities Knowledge in operating in SAP Software system preferred, Proficient in Excel, PowerPoint Demonstrated initiative and ability to solve problems Additional Information: Travel: Occasional travel to customer quarterly business review meetings, some overnight travel may be required; 0-10% annually Working Hours: Monday – Friday, 8:00 am – 5:00 pm, Additional hours during peak times may be needed Don’t meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles! Elanco Benefits and Perks: We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include: Multiple relocation packages Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO) 8-week parental leave 9 Employee Resource Groups Annual bonus offering Flexible work arrangements Up to 6% 401K matching Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status Elanco Animal Health Incorporated (NYSE: ELAN) is a global leader in animal health dedicated to innovating and delivering products and services to prevent and treat disease in farm animals and pets, creating value for farmers, pet owners, veterinarians, stakeholders, and society as a whole. With nearly 70 years of animal health heritage, we are committed to helping our customers improve the health of animals in their care, while also making a meaningful impact on our local and global communities. At Elanco, we are driven by our vision of Food and Companionship Enriching life and our Elanco Healthy Purpose™ CSR framework – all to advance the health of animals, people and the planet. Learn more at www.elanco.com.