Duties

Location of position: GSA, Office of the Strategic Communication. Selectees will be expected to report to a GSA Regional Office/Central Office location listed below. The location of this position will be determined upon selection.

New England Region - Thomas P. O'Neill Jr. Federal Building, 10 Causeway Street, Boston, Massachusetts
Northeast Caribbean Region - One World Trade Center, 55th Floor, New York, New York
Mid-Atlantic Region - 100 Independence Mall West, Philadelphia, Pennsylvania
Southeast Region - Martin Luther King, JR Federal Building, 77 Forsyth Street, Atlanta, Georgia
Great Lakes Region - 230 S. Dearborn Street, Chicago, Illinois
Heartland Region - 2300 Main Street, Kansas City, Missouri
Greater Southwest Region - Fritz Lanham Federal Building, 819 Taylor Street, Fort Worth, Texas
Rocky Mountain Region - Denver Federal Building, West 6th Avenue & Kipling Street, Lakewood, Colorado
Pacific Rim Region - 50 United Nations Plaza Federal Building, San Francisco, California
Northwest/Arctic Region – 1301 A Street, Tacoma, Washington
National Capital Region – 1800 F Street, NW, Washington, DC
Central Office - 1800 F Street, NW, Washington, DC

As an IT Specialist (Internet), you will provide timely and proactive assistance with the implementation and maintenance of the agency’s primary internet and intranet websites; ensuring content is published without technical issues and performing quality assurance activities. Typical duties of the position are as follows:

GS-07 Duties:

• Under close supervision and assistance as required, analyzing the issues in the assignment, then selecting and applying accepted IT analytical techniques to determine the most effective IT practices and methodology needed to meet customer requirements.
• Uses basic IT analytical techniques to research work methods and procedures to perform successive steps to perform limited, conventional IT work/projects, including the identification, consideration, and resolution of issues or problems of a procedural or factual nature.
• Assist higher level specialists in preparing briefings to management and/or senior staff employee(s) on study findings.

GS-09 Duties:

• Performs a variety of routine and recurring assignments, such as reviewing customer IT usage to identify and clarify current and anticipated data requirements for routine, well-defined projects and participate in the development of technical specifications or business requirements surrounding IT needs.
• Identifying and resolving issues and problems, such as those relating to network configuration, systems services, or other IT matters.
• Assisting with competitively procuring varied conventional IT services and facilities, monitoring and evaluating contractor performance, resolving routine problems independently.

GS-11 Duties:

• Provides assistance with the implementation and maintenance of the agency’s primary internet and intranet websites; evaluating, editing, and coding HTML and javascript code to build and maintain public and internal web pages for GSA services, staff offices and regions.
• Provides technical support to customers who need assistance utilizing client-level hardware and software.
• Serve as a technical specialist on the web and electronic product development and dissemination process. Assists with the administration of the content management system, and enforcement of the information architecture standards for OSC managed websites.
• Ensures that content updates comply with Section 508 Accessibility and W3C standards, agency formatting guidelines and branding guidelines, and display correctly in all browsers and mobile devices commonly used by site visitors.
• Provides technical advice on the advantages/disadvantages of various HTML formats and suggesting those that will best meet the organizational objectives.

Requirements

Conditions of Employment

• US Citizenship or National (Residents of American Samoa and Swains Island)
• Meet all eligibility criteria within 30 days of the closing date
• Register with Selective Service if you are a male born after 12/31/1959

If selected, you must meet the following conditions:

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  You will have access to many benefits including:

  • Health insurance (choose from a wide range of plans)
  • Life insurance coverage with several options
  • Sick leave and vacation time, including 11 paid holidays per year
  • Thrift Savings Plan (similar to a 401(k) plan)
  • Flexible work schedules
  • Transit and child care subsidies
  • Flexible spending accounts
  • Long-term care insurance
  • Training and development

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

  Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.

  If you are claiming veterans’ preference:
  (a) Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows your type of discharge and the dates of your active duty service.
  (b) If you are claiming 10-point preference or derived preference (a spouse, widow or widower, or parent of a deceased or disabled veteran), submit both of the following in addition to the DD-214: (1) completed SF-15 form; and (2) proof of your entitlement (refer to SF-15 for complete list).

  If you are active duty military - Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
  If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.

  Current or Former Political Appointees: Submit SF-50.
  College transcripts: If you are using some or all of your college education to meet qualification requirements for this position, you must submit a photocopy of your college transcript(s). Transcripts MUST show: name of the institution, student's name, course work/degree(s) completed/conferred and dates. If selected, an official transcript will be required prior to appointment.

  For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education.

  Superior Academic Achievement: Submit transcripts as described above. If you qualify based on your class rank or honor society membership, submit documentation of it.

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.

  If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application.

  To begin, click the Apply Online button on the vacancy announcement.

  • Sign in or register on USAJobs and select a resume and documents to include in your application.
  • Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
  • Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
  • Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process).

  Need Assistance in Applying? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.

  Agency contact information

  Malcolm Campbell

  Phone

  904-557-1749

  Email

  malcolm.campbell@gsa.gov

  Address

  GSA, Office of Strategic Communication
  General Services Administration (GSA)
  Office of Human Resources Management (OHRM)
  1800 F Street NW
  Washington, District of Columbia 20405
  United States

  Next steps

  After the closing date/deadline:

  • ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.

  • REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.

  • SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.

  • FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.

  • FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard.

  Thank you for your interest in working for U.S. General Services Administration!

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

US Citizens and National (Residents of American Samoa and Swains Island)