Customer Service Representative I

Job Description
Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.
Job Responsibilities
• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Qualifications

Preferred Education
High School Graduate or equivalent
Valid driver’s license and good driving record for the past 3 years
Skills & Abilities
Ability to provide excellent customer service to professionals in the healthcare industry

Ability to use our company portal daily to manage equipment maintenance orders and deliveries

Ability to work multiple shifts, including on-call as needed

Able to read and write in English and perform math calculations

Able to work unsupervised

Excellent communication skills

Lift up to 75 lbs. and push/pull up to 150 lbs

.Ability to pass a DOT certification/physical for USME branches that drive box truck