Duties

As an IT Specialist (ENTARCH), PT-2210-2 your typical work assignments may include the following:

• Conducts user research activities such as interviews, surveys, and usability tests to gain deep insights into user behaviors, needs, and pain points.
• Produces high-quality and logical flow diagrams, low and high- fidelity wireframes, storyboards, user journeys, user flows, personas, information architecture diagrams, and site maps to visualize design concepts and validate usability.
• Represents ISTS to strengthen internal and external stakeholder relationships, engages with staff throughout GAO to understand constraints of digital publishing, conducts whiteboard solution strategies, applies user-centric design principles, identifies change management needs, and adapts to evolving requirements.
• Speaks at conferences and develops publication materials to further visibility of ISTS.

Requirements

Conditions of Employment

You must meet all qualification requirements before the announcement closes.
1. You must be a U.S. citizen
2. You may be required to submit a financial disclosure statement
3. You must be suitable for federal employment
4. Registered for Selective Service, if applicable. (www.sss.gov)
5. Completion of a probationary period may be required

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  To apply for this position, you must submit a complete Application Package which includes:

  • Your résumé showing work schedule, hours worked per week, dates of employment and duties performed.

  • Other supporting documents:
    • Cover Letter, optional
    • Veterans' Preference documentation, if applicable (e.g., DD-214 Member Copy 4 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)

• How to Apply

  To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

  • To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
  • Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
  • After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
  • You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
  • To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
  • If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact Stephanie Banks at BanksSR@gao.gov to obtain an alternative application.

  Agency contact information

  Stephanie Banks

  Email

  BanksSR@gao.gov

  Address

  Government Accountability Office
  Human Capital Office
  441 G Street NW
  Washington, DC 20548
  US

  Next steps

  After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications by reviewing your assessment questionnaire and resume to complete an analysis. Please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.
  If you do not meet the key requirements, and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Criminal history inquiries
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

United States Citizens