POSITION OVERVIEW

The Case Manager is responsible for the delivery of comprehensive, trauma-informed advocacy and support for migrant families with children impacted by housing instability. Case Managers will provide direct service through assessment, goal development, and collaborative partnerships with internal and external service provider linkages to support, improve and restore stability. Case Managers will provide client-centered engagement by providing direct service support of case management, establishing housing plans, vocational and educational service planning, and connecting families with securing financial resources to assist with achieving permanent housing.

Salary: $42,000 - $47,000

MAJOR DUTIES AND RESPONSIBILITIES

• Provide comprehensive trauma-informed case management services to migrant families impacted by housing instability through advocacy, education, and resource coordination.
• Complete intake and assessments of needs for stability and safety.
• Provide trauma-informed counseling and crisis intervention to residents.
• Participate in administrative and operational tasks, including completing required documentation in a timely manner to ensure quality service delivery and compliance with city and state regulations.
• Practice trauma-informed, culturally, and linguistically sensitive, client-centered practices in all interactions with residents, staff, CBOs, and other stakeholders.
• Participate in professional development internal and external training to enhance and develop clinical skills with the client population.
• Attend weekly supervision, group supervision, monthly case conferences, and staff meetings.
• Perform other duties as assigned by the Director of Clinical Services and Program Director.

SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES

• Bachelor's degree in human services or related field, or high school diploma and three years of experience.

REQUIRED SKILLS AND EXPERIENCE

• Fluent in English, both spoken and written; proficiency in the language(s) spoken by URI’s clients is desired, preferably Spanish, or Russian.
• Experience conducting intakes, assessments, crisis intervention, resource coordination, case management, and counseling.
• Experience assessing vocational and educational needs to assist clients with job readiness and other economic empowerment opportunities.
• Proficiency in trauma-informed care, client-centered practices, and cultural humility.
• Commitment to person-centered, recovery-focused, and trauma-informed service strategies, upholding residents’ rights, and self-determination in service provision to families.
• Demonstrated sensitivity and knowledge of the dynamics of homelessness and violence for communities of color and disenfranchised communities, including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, older adults, and individuals impacted by mental health.
• Commitment to equity and social justice, including a focus on self-awareness and engagement of continuous learning around issues of diversity, equity, and inclusion.
• Excellent relational skills and engagement with clients impacted by trauma.
• Skilled in Microsoft Office Applications and use of platform used for record keeping.
• Must have the ability to have flexibility in the schedule as needed.

SPECIFICATIONS FOR PHYSICAL REQUIREMENTS

• May require prolonged periods of sitting and working on a computer.
• Must lift 10 pounds at times, occasionally reach and bend.
• May require occasional work outside established working hours, including evenings and weekends.

Urban Resource Institute provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Urban Resource Institute provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.