Overview 

A Sales Associate contributes to driving sales through providing a genuine experience to each customer.

Responsibilities

Brand Experience 

• Acts as a brand representative reflective of the company values 
• Initiates conversions, shares advice and product knowledge to interact with the customer in a personalize way 
• Utilized technology to be well-informed on company priorities and promotions in-store and online: delivers a seamless, omni channel shopping experience through utilization of the tools available to service the customer ( i.e. MPOS, In-Store & Curbside pick Up)

Customer Experience

• Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued
• Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Provides amazing customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store

Teamwork Communication 

• Builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders 
• Provides insights related to the customer and employee experience and communicates feedback to Store Leadership

QUALIFICATIONS

• Urban brand fan
• Experience in customer service
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays