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The entry-level Customer Service Representative will be responsible for communicating with prospective customers on behalf of our exclusive clientele. The entry-level Customer Service Representative will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our clients. The primary objective is to drive performance improvements and brand recognition. As the entry-level Customer Service Representative, you are a vital player in scaling the growth of our client and creating memorable, long-lasting impressions for the customer.
We seek someone with a high level of performance and drive to succeed. You are excited to work in a fast-paced setting and handle the daily nuances of working with multiple personalities. Your communication skills are next level, including an empathetic demeanor and expert active listening ability. Ultimately, the objective is to ensure we meet excellent service standards to maintain customer and client satisfaction.
Customer Service Representative Responsibilities:
● Work with customers daily to provide product and service information, address and resolve concerns, and process order requests and escalations
● Document all customer activities, resolutions, recommendations, and complaints in our CRM software
● Build sustainable relationships and trust amongst customers through open and interactive conversations
● Interpret customer needs utilizing consultative and active listening skills to provide tailored product/service recommendations that best suit their lifestyle
● Manage customer complaints with ease and efficiency, provide practical solutions, and escalate to necessary departments to ensure a prompt resolution
● Meet with Senior Leadership to evaluate progress, set goals, and maintain a high level of performance
● Go the extra mile to engage and support customers.
Customer Service Representative Requirements:
● At least 1-2 years of proven Customer Service, Customer Support, or Sales Experience
● Track record of high-level performance and an intense desire for growth and
advancement
● Possess a confident attitude and strong communication and presentation skills
● Empathetic demeanor and passion for working and helping people in an individual or
team setting
● Able to multitask, prioritize and manage time efficiently in a fast-paced, entrepreneurial
environment
Job Type: Full-time
Pay: $51,000.00 - $58,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
Ability to Commute:
Work Location: In person
Full Time
$51k-58k (estimate)
12/27/2023
04/23/2024
upstreammarketing.net
Houston, TX
<25
The job skills required for Customer Service Representative include Customer Service, Products and Services, Communication Skills, Customer Support, Leadership, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.