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UPMC Hamot Physician Network Outpatient Coordination Center is seeking a dedicated individual to join our team as a Contact Center Specialist! In this role, you'll be at the forefront of our Contact Center Revenue Cycle activities, serving as the primary point of contact for patients. As an advocate for our patients, you'll provide guidance, education, and support on various aspects of their healthcare journey, including scheduling and special projects that support the physician network. A perk of this role is a convenient location as well as parking!
If you're passionate about providing exceptional patient care and ensuring their satisfaction throughout their healthcare journey, apply now to join our team as a Contact Center Specialist with Physician Network Admin.
The Contact Center Specialist will provide support for the Contact Center Revenue Cycle activities by serving as the first line of contact for the patient. The Contact Center Specialist acts as an advocate for patients by providing guidance, interpretation and education on scheduling, registration, billing, claim status, and various customer related inquires. Responsible for efficient and courteous resolution to verbal and written inquiries to ensure customer satisfaction while maintaining call servicing and quality standards. Typically, functions under the direction of the Supervisor/Manager.
Responsibilities:
Full Time
Hospital
$35k-45k (estimate)
04/18/2024
06/16/2024
upmc.com
PITTSBURGH, PA
>50,000
1893
NGO/NPO/NFP/Organization/Association
JEFFREY A ROMOFF
$10B - $50B
Hospital
UPMC is a Pennsylvania-based nonprofit health center that provides services such as emergency care, surgical, patient care, and fitness control for individuals.