Description

Duties & Responsibilities:

• WIC Reception Work: Answer phone, direct calls, answer questions, and screen potential participants. Handle appointment scheduling and rescheduling. Greet and check in participants. Manage flow of people in reception area. Direct participants to appropriate staff. Keep adequate supply of program pamphlets for participants. Run educational videos, as needed.
• File Management: Obtain new participant ID number or obtain existing number from system. Collect basic participant information for eligibility screening. Prepare charts with appropriate forms. Pull and file charts for active and terminating participants.
• Certification: Verify category, income, and residency to determine WIC eligibility. Collect and enter participant demographic data. Fill out eligibility form. Read/explain WIC rights and responsibilities to participant. Make referrals to other non-WIC services as needed. Provide WIC overview to new participants. Help download WICshopper app and describe how to use it. Explain where to shop for WIC, process of shopping, how to use WIC debit card, and review the food guide with participants.
• Review/Issue Food Benefits: Issue WIC debit cards, load benefits on the card, and review food items.
• Notifications: Send/give out notification letters. Print letter labels on computer. Document on letter logs or participant charts all letters given or sent.
• Computer Management: Start up/shut down computers at beginning and end of day. Call state help desk to solve computer or printer problems. Keep computer equipment clean.
• Quality Assurance: Work on monthly QA reports as assigned. Ensure thoroughness, accuracy, and attention to detail in recordkeeping, scheduling and follow-up, while maintaining efficiency. Double-check own work for accuracy. Provide ideas to supervisor for increasing efficiency in the office. Be responsive to quality assurance feedback from supervisor.
• Work on special projects as assigned.

Hours: 35 hours/week (Monday & Wednesday 11am - 7pm; Tuesday, Thursday and Friday 8:30am - 4:30pm; One Saturday per month 9am-1pm)

Qualifications

Minimum Basic Knowledge:

High School Diploma or G.E.D

Experience & Qualifications:

• One year general office experience with computer responsibilities or some formal education in computer management systems.
• Experience in health care or community facility preferred.
• Availability to work at multiple WIC sites and during evening hours, as needed.

Supervisory Responsibility:

None.

Define Access Level to PHI:

3 [Authorized to access only certain limited categories of PHI and certain limited sections of the UCHC patient’s medical record that are necessary to perform job duties, whether treatment, payment or operations duties. Staff in this category level should confine the use of PHI to the minimum necessary required and should not access or read parts of the medical record not needed to perform assigned duties.]