Primary Responsibilities

• Review reports, accounts, and transactions on a daily basis to ensure processing is completed within established deadlines. Identify potential risky transactions and behavior and take steps to limit exposure to loss for Upgrade and our customers. This may include canceling transactions, restricting accounts, and escalating issues to leadership to identify trends and prevent fraud.
• Review and test KPIs and KRIs created for Banking Ops to ensure information is accurate. Partner with Leadership and the Business Intelligence team to resolve issues and create new measures of Department success.
• Develop creative approaches to identify root causes for operational problems, leveraging data, and propose effective solutions.
• Identify opportunities to improve operational effectiveness and improve efficiencies.
• Share best practices within the Banking Ops team to increase the collective skills of the team. Leverage the best practices and work with the P n P team to create procedures and job aids.

Skills, Experience, & Qualifications:

• Attention to detail
• Transaction risk analysis
• Process design, analysis, and improvement skills
• Procedure writing
• Project Management
• Advanced knowledge of MS Office (Excel, Word, PowerPoint) and /or Google products (Sheets, Docs, Slides)
• Flexibility both in schedule and responsibilities
• Perform high risk functions under strict deadlines
• Familiarity / Experience with Banking products and services
• Entrepreneurial mindset / Self starter
• Creative Problem solving
• Positive attitude / Enthusiastic
• Thrive in team environment
• Handle pressure / Competing priorities
• Excellent communication skills (verbal and written)
• Adaptability to handle changing tasks based on new priorities
• Strong sense of responsibility and ownership in a fast-paced environment
• 2 years of relevant work experience in the financial services / Banking space