Supervises a team of clerical and administrative support clerks in a banking operations group. Schedules and monitors production activities to ensure all production goals are achieved. Researches and resolves any escalated processing issues. Conducts quality audits to verify compliance with operational policies and procedures. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-d ...ay decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.More Show Less
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