156 Customer Success Manager Jobs in San Francisco, CA
Unreal Gigs is Hiring a Customer Success Manager Near San Francisco, CA
Hey there! We're a dynamic startup on a mission to transform the way people shop. With backing from top-tier investors like Y Combinator, Coatue, Khosla Ventures, and even Muse's lead singer, Matt Bellamy, we're poised to revolutionize the retail experience. Our innovative approach? Text to Buy. Imagine purchasing anything with a simple text reply - no fuss, no hassle. That's what we're all about.
We're currently seeking a Customer Success Specialist to join our team. If you're passionate about simplifying payments and delivering exceptional customer experiences, you've come to the right place.
Your Mission:
- Dive deep into understanding our customers' needs and help them achieve their business objectives.
- Become an expert in our product and guide customers to maximize its value.
- Collaborate with the Head of Customer Success and our CEO to establish goals and KPIs.
- Develop compelling campaigns and strategies that drive revenue for our customers.
- Proactively engage with customers to prevent churn and identify opportunities for growth.
- Identify and capitalize on opportunities to expand customer usage of our platform.
You're the One if:
- You have 1-2 years of experience in sales, digital marketing, customer success, or consulting, with a preference for startup experience.
- You excel at organization, attention to detail, and execution, even in chaotic environments.
- Bonus points if you have familiarity with JSON or demonstrate a quick aptitude for learning technical concepts.
- You're adept at working autonomously, taking initiative, and making sound decisions.
- You're passionate about helping small and medium-sized businesses solve their challenges through attentive listening and problem-solving.
- Competitive salary based on experience and performance. ( Salary Range: $80,000 - $110,000 per year)
- Stock options in a fast-growing startup.
- Comprehensive health, dental, and vision insurance plans.
- Flexible work hours and the option for remote work.
- Generous vacation and paid time off policy.
- Opportunities for career growth and professional development.
- Dynamic and inclusive company culture with regular team events and activities.
Job Summary
Full Time
$95k-126k (estimate)
06/13/2024
06/26/2024
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
