Job Summary:

The Clinic Manager is responsible and accountable for overseeing the operations of the designated clinic. Accountable for patient flow process, staffing and coordination of resources within the clinic. Works closely with physician billing, coding and finance departments to maximize clinical revenues and minimize operating expenses. Maintains clinic operations to comply with policy and procedures and Joint Commission regulations. Directs all clinical operations to fulfill the mission and vision of UT Health East Texas.

Major Responsibilities / Duties / Critical Tasks:

• Manages, coordinates and directs all aspects of medical offices of the clinic.

• Assists in all phases of operation in the department.

• Oversees interviewing, training and assigning new personnel.

• Evaluates and maintains records of performance and recommends promotion or disciplinary action.

• Assures proper personnel coverage for all diagnostic areas.

• Provide clinical support and assist with daily operations.

• Demonstrates proficiency in technical skills expected of a licensed person in this capacity.

• Meets annual requirements for basic CPR certification, infection control, and safety.

• Provides internal and external customers with a service that assures they are listened to, understood, cared for and treated fairly, courteously, intelligently, and respectfully.

• Participates in clinic quality assurance activities when assigned.

• Supervises clerical and clinical staff within assigned practices.

• Delegates duties to other personnel commensurate with their educational proficiency and job description, as needed.

• Compliance with Human Resource Policies, including time and attendance, non-discrimination and affirmative action, and mandatory training compliance.

• Financial Activities: Ensures segregation of duties, timely and accurate monthly reconciliation of statements of account; accurate preparation of annual budget; monitoring of budget to assure appropriate spending.

• Accountable for the identification and reduction of unsafe practices that could cause harm to patients.

• Supports and promotes system-wide activities related to adequate hand hygiene and the prevention of healthcare associated infections.

• Responsible for advising, training, managing and maintaining practices, procedures and processes that meet and exceed regulatory compliance standards in your area of supervision.

• Other duties as assigned.

Accompanying Knowledge, Skills, Abilities and Competencies:

• Knowledge of leadership/management/organizational development, assessment protocols, change management strategies, and processes.

• Ability to motivate and coach individuals.

• Standard clinic related office equipment.

• Standard Medical equipment such as IV pumps, portable oxygen

• EMR experience

• Bilingual a plus

Required Education / Experience:

• Bachelor’s degree in healthcare environment or equivalent combination of education, training, and experience.

• Two (2) years’ experience in an outpatient clinic setting.

• Two (2) years’ supervisory experience in a clinic setting

Working Environment:

This is a clinical environment.