Position Summary:

Helpdesk Technicians serve as a primary point of contact for UTMC IT services. As a Helpdesk Technician you will provide support and assistance to the clinicians and team members of University of TN Medical Center and affiliated partners by utilizing a broad range of technologies to address incidents, problems and requests. Principal duties include answering and resolving contacts made to IT via phone, voicemail, and email. Technicians will perform troubleshooting and problem solving on simple to moderately complex issues for systems & applications and includes supporting: Operating systems, mobile devices (iOS/Android), Active Directory, electronic medical record applications, as well as additional software used across the UTMC network.

This position is primairily remote work from home based but needs to reside within a 30 minute radius of the Fentress County facility. There will be instances when situations that will necessitate being onsite at the facility to provide direct support in the areas of Desktop, Networking, and Telecom. Also note that there could be additional after hours, on call type work needed.

Position Qualification:

Job Requirements:
Must reside within a 30 minute radius of the Fentress County facility
Strong customer service skills
Good verbal and written communication skills
High level of organization and attention to detail
Experience with Windows 10, 11, & Mac Operating Systems
Understanding of Networking & related equipment, routers, switches, cabling, etc.
Understanding of Telecom & related equipment, Cisco phones, voicemail, Jabber, etc.
Proficiency with Microsoft Office 365 Suite (Outlook, Excel, Word, PowerPoint, Teams)
HS Diploma/GED
Preferred Experience:
Previous call center or help desk experience
Previous experience in a health care environment is a plus
Active Directory (User Management)
Citrix Workspace/Receiver experience
Associates degree