SUMMARY: 

Performs a wide variety of duties for the Osher Institute in the areas of course programming, member services, course leader assistance, support with course materials, data entry and management, and other duties as assigned.

RESPONSIBILITIES: 

Programming 

• Solicit and schedule speakers/teachers for Osher classes
  • Assist with planning, scheduling, and coordinating logistics for all remote and on-campus classes and meetings
• Plan special in-person events, including coordination of location, catering, registration, and tasks needed on the day of the event
• Provide all instructors with class details and Osher protocol for remote and in-person sessions
• Initiate all work with the Center on Institutional Effectiveness regarding course/instructor evaluations
• Oversee and troubleshoot feedback survey distribution and usage issues
• Review, edit as needed and generate all Qualtrics feedback reports for each course
• Export and analyze data reports by semester from Enrole and Qualtrics (enrollment detail by session with waitlist data, no show and attendance, evaluations)
• Present all data reports to Curriculum Work Team; offer recommendations regarding courses and instructors
• Serve ex officio on Osher Curriculum Work Team

Administrative 

• Assist with data entry of Osher courses in SPCS non-credit registration system Entrinsik
• Assist with processing manual registrations and withdrawals, and managing wait lists in Entrinsik
• Assist with course confirmations to registered students
• Help train members to use online registration software (Entrinsik)
• Assist in preparing and submitting membership/course registration deposits to SPCS Finance Department
• Assist with tuition remission for course registrations, when appropriate
• Assist with course refunds, when appropriate
• Prepare and disseminate course materials, as needed
• Coordinate all negotiations with Events staff regarding classrooms
• Handle all planning, scheduling, and coordinating logistics for all classes and meetings, whether remote or on campus
• Assemble necessary documents, provide thank you note/gift, and provide class assistance to instructors
• Provide audiovisual assistance and/or zoom training to Osher instructors, as needed

Communications and Marketing 

• Cultivate and promote ongoing relationships with members, course leaders, Leadership Council and work team members, volunteers, professional organizations, University faculty/staff, and other staff members within SPCS
• Train instructors to use A/V or Zoom and respond to all instructor inquiries
• Provide instructors with student feedback report, thank you, and solicit their input for ways to improve their teaching experience after course ends
• Assist in representing the Osher Institute and the University on and off campus
• Providing Osher Institute information to prospective members by responding to inquiries about the Osher Institute from potential/former members
• Provide services to current and prospective Osher members, including orientation to member benefits, services, and volunteer opportunities

QUALIFICATIONS:

• Detailed oriented and excellent organizational skills
• Ability to work independently
• Strong oral and written communication skills
• Exceptional customer service skills
• Ability to prioritize work and meet deadlines
• Knowledge of Microsoft Office products, including Outlook, Word, and Excel
• Knowledge of and ability to use/troubleshoot audiovisual equipment (computers, DVD/VHS players, LCD projectors, projection screens) is helpful
• Use of standard office equipment such as a copier, scanner, etc.
• Familiarity with database programs (Entrinsik/Enrole and Qualtrics) helpful

EDUCATION & EXPERIENCE:

• Bachelor’s degree required
• Three years’ work experience desired, preferably in a related field working with similar populations

WORK HOURS:

• Full-time, non-exempt position
• Business hours are Monday – Friday, 8:30 a.m. - 5:00 p.m.; flexible schedule, 30 hours per week

SALARY STRUCTURE:

Pay Grade 4 (Hiring Range $17.70 to $22.12 per hour)

ABOUT UR:

At the University of Richmond, we’re creative, inclusive, and determined. We’re Spiders, and our mission is to create positive change in the UR community and beyond. Located minutes from downtown Richmond, Virginia, the University of Richmond (www.richmond.edu) blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions. There’s only one place like Richmond.

UR is committed to developing a diverse faculty, staff and student body, and to modeling an inclusive campus community which values the expression of differences in ways that promote excellence in teaching, learning, personal development and institutional success. In keeping with this commitment, our academic community welcomes candidates from diverse backgrounds and candidates who support diversity. EOE