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Hospitality Services Coordinator; Residential Hospitality Services - Business Services
$59k-76k (estimate)
Full Time | Colleges & Universities 2 Months Ago
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University of Pennsylvania is Hiring a Hospitality Services Coordinator; Residential Hospitality Services - Business Services Near Philadelphia, PA


Hospitality Services Coordinator; Residential & Hospitality Services - Business Services
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation.
This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey.
Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.
As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia.
The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities.
With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title
Hospitality Services Coordinator; Residential & Hospitality Services - Business Services
Job Profile Title
Coordinator B
Job Description Summary
Reporting to the Associate Director, Hospitality Services, Hospitality Services Coordinator (HS coordinator) is a key role for enabling the department in achieving its goals and on delivery of excellence in customer service.
The Hospitality Services Coordinator (HS coordinator) is responsible for developing and managing partner relationships with all clients and departments on campus as well as being heavily involved in all events and programs, conducted by Hospitality Services.
Job Description
  • Front line communications to campus departments and external markets regarding the specific services we offer in conference, summer housing, on-line web registration and dining delivery.
    All client management: HS coordinator will be involved in all events and programs on campus.
    Support with communications, deliverables, and functions so that continual support is achieved.
    As first point of contact, ensure HS is communicating accurate information via the web, social media, phone, and written communications.
  • Manage all logistics of assigned summer programs & events on campus, including housing, dining plans, campus access, summer on-call responsibilities, communications, deliverables, functions, & registration.
    Processes all applications for on campus programs (primarily web-based).
    Maintain accuracy of information in Seattle systems, Penn Community & Business Objects.
    Produce registration manifests & various reports as requested by internal & external clients.
  • Coordinate hiring process for academic year interns & summer student staff (100-125).
    Pre-screen candidates, provide evaluation forms and correspondences.
    Supervise academic year and summer student staff position(s) and evaluate quality assurance of projects assigned.
    Responsible for completing weekly payroll for student/temporary staff.
  • In collaboration with HS leadership, respond to shifts in internal operating and capital budgets; review all vendor financial statements, analyze data to ensure best practices, determine trends and identify problems.
  • As part of the HS staff, work includes but is not limited to, weekend and evening hours.
    Functions may include responsibilities that are not part of normal desk functions.
    Meet frequently with HS staff and financial team to work together to improve services to clients and each other.
    In support of HS commitment to provide excellent customer service, engage in creative thinking and be responsible for taking on projects alone or with others.
  • Lead the web registration management for the HS office by customizing the web registration interfaces for clients and manage corresponding financial/participant data and web registration reporting.
    Support HS staff in the training and management of web registrations as needed.
    Maintain list of current/completed web registrations and assist HS staff to meet web registration critical dates/milestones.
    Support special events for conference services and dining, helping with staffing, coordination, and communications of delivery of resources to those that require detailed information.
  • Work on a variety of complex issues and communication projects (i.e., social media, HS website updates, HS space request management) by researching, analyzing, and preparing reports and/or correspondence as directed by the HS leadership team.
    May spearhead additional projects in areas including customer service, telemarketing, client acquisition.
  • Serve as traffic coordinator for various customer services initiatives.
    Quality Assurance: Support HS team as liaison and link between client(s) and end-user(s) of all HS services.
    Work with Operation team regarding managing stewardship of all HS University property, funds, and technology across HS service lines (i.e., Perform annual or semi- annual reviews of collateral).
  • Coordinate and manages Left Bank accommodations and individual applicant housing accommodations.
  • Perform other duties as assigned.
Qualifications
A bachelor's degree is required and minimum 3 years to 5 years of experience or equivalent combination of education and experience.
Masters Degree preferred. Prefer three to five years of experience in related field, preferably in a customer care role.
Some conference sales & delivery/management experience preferred.
The successful candidate will show the ability to prioritize responsibilities, manage time effectively in a deadline-driven environment, manage multiple projects simultaneously, and will have a good eye for detail.
Outstanding interpersonal, verbal, and written communications skills and the ability to work independently and as a part of a team are essential.
Evening and weekend work required, particularly during summer conference season.
About the Division of Business Services
The Business Services Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment through the provision of mission-critical services and essential operations.
BSD's mission is to provide high-quality service in a fiscally responsible manner.
Currently, the Division is focused on three major initiatives:
  • Revenue growth/retention through improved marketing efforts, extended services, and development of new distribution channels.
  • Driving productivity for the Division and its customers through the better use of technology.
  • Enhancing service offerings through upgrades and expansions of facilities.​
Residential & Hospitality Services is one of seventeen departments reporting to the Division of Business Services.
Consistent with the Business Services mission, our underlying philosophy is to provide our clients with high quality services in a fiscally responsible manner.
Residential & Hospitality Services is a group of dedicated, innovative, and student-centered staff that oversee the on-campus living and dining, as well as conferences, programs and events hosted at Penn.
The team works closely with other partners to provide students and guests with services that support living and learning at the University of Pennsylvania.
Conference & Hospitality Services provides professional expertise for conference, programs, and events hosted at Penn.
By showcasing the impressive array of facilities and resources the University has to offer, we strive to make Penn a destination of choice for meeting and event planners.
The department is also responsible for the oversight of residential operations, facilities, and support services to the many academic programs, sports camps, meetings and conferences happening on campus during the summer at Penn.
For more information about BSD visit: https://www.business-services.upenn.edu
Job Location - City, State
Philadelphia, Pennsylvania
Department / School
Residential and Hospitality Services
Pay Range
$43,919.00 - $55,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements
Background check required after a conditional job offer is made.
Consideration of the background check will be tailored to the requirements of the job.
University Benefits
  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare.
    You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
  • Tuition: Take advantage of Penn's exceptional tuition benefits.
    You, your spouse, and your dependent children can get tuition assistance here at Penn.
    Your dependent children are also eligible for tuition assistance at other institutions.
  • Retirement: Penn offers generous retirement plans to help you save for your future.
    Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis.
    Choose from a wide variety of investment options through TIAA and Vanguard.
  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year.
    This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility.
    If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements.
    Eligible family members must always provide proof of good health and are subject to underwriting.
  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life.
    That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities.
    Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries.
    There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples.
    As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff.
    Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff.
    You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments.
    These approaches involve use of non-traditional work hours, locations, and/or job structures.
  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay
To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Stouffer-College-House/Hospitality-Services-Coordinator--Residential---Hospitality-Services---Business-Services_JR00084509-1
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About the Company:
University of Pennsylvania

Job Summary

JOB TYPE

Full Time

INDUSTRY

Colleges & Universities

SALARY

$59k-76k (estimate)

POST DATE

02/27/2024

EXPIRATION DATE

04/26/2024

WEBSITE

uphs.upenn.edu

HEADQUARTERS

WEST CHESTER, PA

SIZE

100 - 200

FOUNDED

1980

CEO

SARTHAK PATI

REVENUE

$10M - $50M

INDUSTRY

Colleges & Universities

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