The University of New Mexico Information Technologies seeks an IT Support Tech 1 for UNM Valencia IT to play an integral role in the IT support operations of the UNM Valencia campus.

The ideal candidate will have experience with Microsoft and/or Mac OS software and services as well as experience supporting common software products like the Microsoft Office suite and Adobe Creative Cloud.
This position will provide support to resolve issues related to software applications, hardware systems, and network problems for users at UNM Valencia.

Strength in the areas of technical communication, organization, problem- solving and customer service skills are all essential for success in this position.

See the Position Description for additional information.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

- Demonstrable understanding of automated computerconfiguration and management concepts and strategies.

- Experience withMicrosoft Active Directory based services including centralized fileshare/printer management and automated system/application update solutions.

- Ability to analyzecomplex computer problems from a centralized and user perspective and providedocumented solutions.

- Experienceoperating and maintaining audio visual equipment in a classroom environment.

- Experiencecommunicating technical solutions to non-technical people both verbally and inwriting.

- Experience usingcentralized service management/support systems.

- Excellentcommunication and interpersonal skills.

Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.