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Requisition ID | req29175 |
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Working Title | IT Support Tech 1 |
Position Grade | 09 |
Position Summary | The UNM IT Service Deskplays a crucial role in providing technical assistance and support to variousmembers of the university community, including students, staff, faculty,retirees, and affiliates. As an entry-level staff position, the primaryresponsibilities revolve around offering customer service and support throughphone and self-service channels. This includes addressing inquiries,troubleshooting technical issues, and guiding users through utilizing UNM ITservices effectively.
Effectivecommunication skills, patience, and a customer-centric approach are essentialfor success in this role. Additionally, a basic understanding of IT conceptsand willingness to learn and adapt to new technologies are importantattributes. This position serves as the first point of contact for IT support,making it crucial to provide excellent customer service while efficientlyresolving technical issues to support the UNM community in achieving theiracademic and professional goals. See the Position Description for additional information. |
Conditions of Employment |
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Minimum Qualifications | High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified. Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis. |
Preferred Qualifications | 1. Experience in providing excellent customer service and support 2. Excellent communication and interpersonal skills |
Additional Requirements | |
Campus | Main - Albuquerque, NM |
Department | IT Customer Service (319A) |
Employment Type | Staff |
Staff Type | Regular - Full-Time |
Term End Date | |
Status | Non-Exempt |
Pay | Hourly: $17.56 - $22.89 |
Benefits Eligible | This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. |
ERB Statement | As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. |
Background Check Required | Yes |
For Best Consideration Date | 4/29/2024 |
Eligible for Remote Work | Yes |
Eligible for Remote Work Statement | This position is open to hybrid remote work, an arrangement that allows an employee to work on a part-time basis at an alternate location other than a UNM worksite. |
Application Instructions | Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application. Include Resume and Cover Letter. Applicants submitting incomplete application packages may not be considered for interview. |
Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details. The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff. | |
Full Time
$49k-60k (estimate)
04/17/2024
06/16/2024
gallup.unm.edu
ALBUQUERQUE, NM
15,000 - 50,000
1900
TOMMI TEJEDA
$1B - $3B