1 Digital Service Delivery/Innovation Dir Job in Lexington, KY
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University of Kentucky is Hiring a Digital Service Delivery/Innovation Dir Near Lexington, KY
As the state’s flagship university, CoSW is committed to actualizing our mission through innovative, accessible academic programming. CoSW is home to Bachelor of Arts in Social Work (traditional and online), Master of Social Work (hybrid and online), Doctorate of Social Work (online), and PhD (traditional) degree programs. In addition to Lexington’s main campus, we have a satellite campus at Fort Sam Houston in San Antonio, Texas.
CoSW is currently seeking a Director of Digital Service Delivery and Innovation. The position’s major job responsibilities are as follows:
Technology Thought Leader
- Conceptualize and articulate contemporary vision for digital/tech solution deployment across the CoSW enterprise
- Communicate value proposition associated with digital/tech innovation, including unique market-place advantage and differentiation
- Lead CoSW’s market strategy, projects, and processes for digital/tech service implementation
- Foster a dynamic tech ecosystem consistent with stakeholder needs and CoSW service values
- Assess and implement CRM solutions, including service deployments via multi-channel environments
- Develop and manage service aspects of CRM architecture
- Design system implementation infrastructure consistent with program aims and goals
- Design web assets associated with constituent engagement systems
- Explore, test, assess, and make recommendations for digital/tech system procurement
- Execute strategic investment plans for further development and improvement of digital/tech infrastructure
- Monitor and report on performance of digital assets
- Manage tech/digital devices, including distribution, as applicable
- Convene routine meetings of CoSW stakeholders as it pertains to new tech service initiatives
- Define, execute, and oversee training initiatives associated with the service constituent engagement program
- Assess and optimize organizational structure, including ensuring adequate staffing patterns
- Leverage data and analytics to measure the adoption, effectiveness, and identify opportunities to enhance stakeholder productivity and satisfaction
- In collaboration with CoSW Business Office, provide management and oversight to budgets.
- Ensure monies are spent appropriately, responsibly, and in accordance with applicable institutional regulations
- Identify, oversee, and improve KPI, to include processes, protocols, and timelines
- Provide routine data assessments and reports to stakeholders
- Supervise staff associated with tech service uptake and deployment
- Oversee and supervise deployment of eService Fellowship program
- Initiate and complete routine personnel assessment and evaluation in a manner consistent with UK and CoSW policies
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Job Summary
Full Time
Ambulatory Healthcare Services
$88k-117k (estimate)
04/29/2024
05/08/2024
uky.edu
LEXINGTON, KY
15,000 - 50,000
1865
DREUX LINDAJANE
$50M - $200M
Ambulatory Healthcare Services
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About University of Kentucky
The University of Kentucky is a public, research-extensive, land grant university dedicated to improving people's lives through excellence in teaching, research, health care, cultural enrichment, and economic development for over 150 years. The University of Kentucky: - Facilitates learning, informed by scholarship and research. - Expands knowledge through research, scholarship and creative activity. - Serves a global community by disseminating, sharing and applying knowledge. The University, as the flagship institution, plays a critical leadership role for the Commonwealth by contributing to ...the economic development and quality of life within Kentucky's borders and beyond. The University nurtures a diverse community characterized by fairness and equal opportunity. From Paducah to Pikeville, Covington to Cumberland, the University of Kentucky touches lives across the Bluegrass State, providing education, cultural stimulation and economic development in all 120 counties. Considering that residents of all Kentucky counties benefit from the University's medical care, community service, innovative research and creative teaching and instruction, there's no question UK is The University of Kentucky.
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