As a staff position for the UCSF Fresno Ambulatory Care Clinics, the Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service. Provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, RedCap/Epic in-baskets, scanning, filing, authorizations, and billing.
The PC is responsible for the maintenance of all routine clerical operations and communications. Adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff, and providers at all times. The PC is a team player who works closely with others and who is flexible in dealing with the changing priorities. Requires a self-reliant individual who synthesizes knowledge of practice operations in order to problem-solve, prioritize, and facilitate complex transactions in the course of daily activities.
This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating, and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC is required to work at any UCSF Fresno campus as needed and scheduled.
The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

• High School graduate or equivalent with two years related experience; or equivalent combination of education and experience (minimum one year of medical office administration required)
• Strong computer skills, including experience with Outlook, Word, and Excel.
• Ability to navigate through multiple patient records systems.
• Excellent communication and customer service skills. Ability to relate to a wide variety of individuals and handle confidential and sensitive information.
• Ability to receive, understand and follow instructions
• Good judgement and, ability to work independently with minimal supervision
• Excellent prioritizing, organizing and problem-solving skills, and attention to detail
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Knowledge of medical practice terminology preferred

• Demonstrated experience in health care in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
• Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
• Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
• Prior experience with EPIC.