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Under the direction of the Supervisor of the UCSF Cancer Center, the Team Lead supports team
performance efforts and continuously improve protocols, workflows and infrastructure, and assist with
launching new programming for the UCSF Cancer Center. Routinely supports the supervisor and manager
on special projects that contribute to the improvement of department operations, the patient experience,
and staff and provider engagement. Excellent analytical skills, collaboration with administrative and
physician stakeholders and implementation of customer service standards are essential in this job.
Provides support to 20 practice coordinators: providing daily coordination and training for
cancer center services.
The team lead of the UCSF Cancer Center supports the department’s onboarding, training, coaching, and
educational programs and efforts to enhance Practice Coordinator knowledge and development.
The team lead adheres to and exemplifies the House and Telephone Standards of the Medical Center.
Works with service line steering committees, practice managers and supervisors, as appropriate, in
establishing policies and procedures in the provision of services. Meets with Supervisor/ Manager and
practice leadership regularly (a minimum of quarterly or bi-annually depending on practice) to review
metrics, discuss updates to protocols, address issues, communicate changes in practice or the center and
make suggestions for improving workflow.
The Team Lead is administratively responsible for providing efficient, personalized services to customers
who include external referring physicians, physician offices and patients. The team lead must effectively
communicate with a diverse population of referring providers, patients, practice representatives and
referring entities.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Department Description
Required Qualifications
Preferred Qualifications
About UCSF
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Full Time
Transportation
$70k-91k (estimate)
01/06/2024
07/10/2024
ucsf.edu
SAN FRANCISCO, CA
15,000 - 50,000
1873
DAESUNG SHIA
$10B - $50B
Transportation